HANEEN THOROPARAMBIL
Romford,HAV
Summary
To get a challenging position where I can learn to gain knowledge and grow in the organization. Share Experience learn and gain knowledge which will help in my carrier growth.
Young, Dynamic, Hardworking and smart working, result oriented
Overview
5
5
years of professional experience
Work History
Hospitality Administrator
Crown Tourist Home
01.2019 - 08.2023
- Coordinate and manage guest services, including check-in/check-out procedures, reservations, and handling guest inquiries and complaints.
- Ensure compliance with hotel regulations, health and safety standards, and company policies. Implement quality control measures to maintain high standards of service.
- Address any issues or emergencies that arise promptly and effectively, ensuring minimal disruption to guest satisfaction and operations.
- Direct staffs to coordinate cleaning activities, including dusting, vacuuming, mopping, disinfecting, and waste removal, to maintain cleanliness and hygiene standards.
- Implement quality control measures to ensure that cleaning services meet established standards and customer expectations. Conduct regular inspections and audits to identify areas for improvement.
- Develop and implement emergency response plans for cleaning staff to follow in the event of accidents, spills, or other cleaning-related emergencies.
- Monitor customer feedback and satisfaction levels, addressing any issues or concerns promptly and proactively seeking ways to exceed customer expectations.
Education
Master of Science - International Event's Management
University of Greenwich
Greenwich, United Kingdom09.2024
BBA Marketing -
University of Calicut
01.2019
Skills
- Equipment Usage Tracking
- Budget Development
- MS Office
- Events Coordination
- Office Administration
- Team Collaboration
- Team building
- Problem-solving abilities
- Operations Management
Personal Information
- Passport Number: T8868872
- Passport Date Of Issue: 08/28/2019
- Passport Expiry Date: 08/27/2029
- Father's Name: Muhammed Basheer T P
- Date of Birth: 04/22/1997
- Gender: Female
- Nationality: Indian
Disclaimer
The above information is true to the best of my knowledge and belief. I assure that I will perform my duty and meet the organizational requirement sincerely and to the satisfaction of my superiors if I may be given an opportunity to work in your esteemed concern.
Timeline
Hospitality Administrator
Crown Tourist Home
01.2019 - 08.2023
Master of Science - International Event's Management
University of Greenwich
BBA Marketing -
University of Calicut
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