Hanan Mohamed Nur
london ,Woodford,
Summary
Detail-oriented professional specializing in budgeting and debt recovery with foundational tax knowledge. Advanced proficiency in Excel and data analysis supports informed decision-making. Expertise in negotiation and diplomacy enhances ability to navigate complex financial scenarios. Committed to leveraging analytical skills to drive operational efficiency and achieve strategic goals.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Administrative Assistant
Simple accountants Ltd
London, England
01.2025 - Current
- Interacted professionally with clients providing excellent service at all times.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Facilitated internal communication.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Expedited document filing system with a new, organised method.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
Customer Service Representative
perfume world
Nairobi kenya , BACKLANE
07.2024 - 12.2025
- Worked as part of a team, improving communication skills within the workplace.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Resolved complaints with effective problem-solving skills.
- Assisted customers to facilitate their purchasing decisions.
Cahsier and Book keeping
Peace Hotel
Mogadishu, Madina wadajir
11.2023 - 05.2024
- Managed queue effectively during peak hours for seamless checkout process.
- Used Point of Sale system efficiently, speeding up transactions.
- Handled high volumes of transactions during holiday seasons efficiently.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Assisted customers with enquiries to enhance their shopping experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Communicated product information to customers, driving informed purchases.
- Collaborated closely with store management for daily operations success.
Customer service representative
HAYAT SUPPERMARKET
Mogadishu, BAKARAH
01.2022 - 10.2023
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
Education
primary certificate - English .Math . science
Primary Education - Al Mansur Primary School Graduated: 2013
nairobi kenya 02.2010 - 07.2013
GCSEs - English .Math . science ,Re, geograph , history , sociology ,
High School - Don Bosco High School Graduated: 2017
KENYA NAIROBI 09.2014 - 07.2017
Higher National Diploma - accounting , IT .
Atlas College
kenya nairobi 01.2018 - 07.2020
Skills
- Budgeting proficiency
- Debt recovery techniques
- Basic tax knowledge
- Organisational awareness
- Advanced excel proficiency
- Plausible negotiation
- Tactful diplomacy
- Proficient data analysis
Timeline
Administrative Assistant
Simple accountants Ltd
01.2025 - Current
Customer Service Representative
perfume world
07.2024 - 12.2025
Cahsier and Book keeping
Peace Hotel
11.2023 - 05.2024
Customer service representative
HAYAT SUPPERMARKET
01.2022 - 10.2023
Higher National Diploma - accounting , IT .
Atlas College
01.2018 - 07.2020
GCSEs - English .Math . science ,Re, geograph , history , sociology ,
High School - Don Bosco High School Graduated: 2017
09.2014 - 07.2017
primary certificate - English .Math . science
Primary Education - Al Mansur Primary School Graduated: 2013
02.2010 - 07.2013