Hana Zekiqi
London
Summary
Highly skilled administrative professional with expertise in bilingual communication (Albanian and English), project coordination, and effective workload management. Demonstrates exceptional organisational skills, planning, and prioritising to meet deadlines consistently. Proficient in Microsoft Office, Excel spreadsheet mastery, and document control with a strong understanding of GDPR regulations. Adept at schedule management and administrative leadership, ensuring seamless operations and adherence to deadlines. Career goal: to leverage extensive skills in a dynamic environment that values precision and efficiency. Confident in working closely with SEND kids and striving to help families in need. Confident in adapting to any environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
VOIDS + DECENT HOMES COORDINATOR
LURA CONSTRUCTIONS
09.2024 - Current
- Troubleshot potential problems before escalation, preventing major disruptions.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Enhanced team productivity with efficient delegation of tasks.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Liaised with clients, contractors, and subcontractors to maintain solid relationships.
- Coordinated meetings to facilitate effective decision-making amongst project stakeholders.
- Served as liaison between different departments fostering teamwork and collaboration.
- Supported project managers in planning efforts leading to successful project execution.
- Collected data from various sources for accurate reporting purposes.
- Handled daily administrative tasks such as filing, drafting correspondence and scheduling appointments, contributing to smooth office operations.
- Organised training sessions enhancing team's knowledge about new industry trends.
- Improved safety standards by enforcing company policies and industry regulations.
- Streamlined communication for improved efficiency between on-site staff and administrative personnel.
- Handled client queries professionally maintaining a positive company image.
- Processed invoices promptly preventing any delays in payment cycle.
- Managed site instructions, daily diary, record sheets and other forms of site reporting.
- Reported on progress, problems and information requirements.
- Communicated with clients and customers to proactively deliver relevant information.
- Maintained strict site compliance with current safety legislation.
- Led site teams to deliver timely, under-budget project completion.
- Reviewed plans and specifications during schematic design of pre-construction to identify potential risks, technical constraints and code issues.
- Followed correct procedures for historical sites and special renovation projects.
- Gained Asbestos Awareness Training.
- Gained Excel Level 1 Training.
- Working closely with multiple councils, such as Stevenage, Barnet, Enfield and Lambeth.
- Complying with councils standards of works
SEND ASSISTANT
ST ANN'S PRIMARY SCHOOL
08.2023 - 08.2024
- Collaborated with teachers to plan and implement lesson adaptations suitable for every child's need.
- Administered medication under supervision as needed, ensuring student health and safety at all times.
- Provided one-to-one support to autistic children which improved their engagement in class activities.
- Managed classroom behaviour effectively, resulting in a calmer, more conducive atmosphere for learning.
- Developed individual learning plans for improved academic performance.
- Facilitated art therapy sessions for emotional expression and exploration.
- Assisted in development of social skills, improvement noted in overall behaviour.
- Assisted speech therapists during sessions, contributing towards marked progress in communication skills among students.
- Supported children with physical disabilities during lunchtimes and breaks, promoting social inclusion amongst peers.
- Liaised closely with parents and carers, establishing stronger home-school relationships.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Created and distributed instructional materials for group and one-on-one use.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Supervised students during break times, lunchtimes and after school clubs.
- Observed children to identify changes in behaviour and reported such changes to classroom teacher.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
- Assisted students with ranges of learning differences, including ADD, ADHD and Non Verbal Autism to achieve their full potential for independence.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop social skills.
- Monitored special group events and off-site field trips, guaranteeing pupil safety.
TEACHING ASSISTANT
Opogo
01.2023 - 08.2023
- Finding quick resolutions to demanding situations.
- Working closely with SEND pupils.
- Adapting to different school rules.
- Representing school values.
- Working in teams to overcome inconvenient situations.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Facilitated active learning environments with engaging teaching aids and resources.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Oversaw students during breaks to maintain safe environment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
SALES ASSISTANT
Thameen fragrance SELFRIDGES
11.2021 - 08.2022
- Meeting high targets.
- Providing elevated levels of customer service.
- Representing the brand, keeping up with ambitious standards.
- Selling highly luxurious fragrances.
- Creating endless bonds with customers.
- Gaining multiple repeat customers.
- Experience managing complex situations in a sensitive and timely manner, as well as providing empathy for customers.
- Experience managing complex situations in a sensitive and timely manner, as well as providing empathy for customers
- Experience maintaining high levels of responsibility within the brand and department store.
- Creating a positive and motivational environment for colleagues.
- Creating strong relationships with colleagues and those of higher rankings within the company.
- Interacting with customers, e.g., traffic stopping with blotters, encouraging customers to consultations.
- Experience working with a niche brand.
- Following Selfridges procedures.
- Ensuring compliance with store and brand procedures are followed.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
SALES ASSISTANT
LIFE PHARMACY
Oxford Street, London
03.2021 - 10.2021
- Guiding customers with my knowledge of products
- Answering customer queries in a timely and accurate manner.
- Managing company calls.
- Managing appointments and calendar.
- Dealing with complex queries regarding tests and products on the shop floor and over the phone.
- Maintaining a high level of customer service while ensuring patient safety with covid safety measures.
- Distributing customer covid results and certificates via email.
- Maintaining high levels of product and brand knowledge as well as beauty and skin care trends to ensure excellent customer service.
- Ensuring compliance with store and brand procedures is followed.
- Experience managing customers' complaints and ensuring these are dealt with in a sensitive and timely manner.
- Monitoring of target achieving and sales and creating an environment of motivation.
- Maintenance of store and brand standards.
- Serving every customer to a Selfridges standard.
- Following Selfridges procedures.
FASHION STYLIST
CASA MODA/VERDI
Pristina, Kosovo
06.2018 - 07.2018
- Company Overview: Seasonal experience abroad in Kosovo, two privately owned luxury bespoke suit store in the capital; Pristina: Casa Moda and the other Verdi.
- Drove business by providing exceptional customer service.
- New skills such as day to day store maintenance and cash handling.
- Providing luxury customer service.
- Advising customers with the right suit for the occasion.
- Maintaining high shop floor standards.
- Seasonal experience abroad in Kosovo, two privately owned luxury bespoke suit store in the capital; Pristina: Casa Moda and the other Verdi.
- Stayed abreast with current style trends, enhancing professional development and knowledge.
- Collaborated effectively with team members to provide high-quality customer service.
Education
AS LEVELS - ENGLISH LITERATURE AND LANGUAGE, SOCIOLOGY, MEDIA STUDIES
LASWAP SIXTH FORM
London 09.2018 - 08.2020
BA - CRIMINOLOGY WITH JOURNALISM
LONDON SOUTHBANK UNIVERSITY
09.2020 - 08.2023
Skills
- Bilingual: Albanian and English
- Excellent communication skills
- Planning
- Prioritizing
- Organizational skills
- Effective workload management
- Meeting deadlines
- Knowledge of GDPR regulations
- Excel spreadsheet mastery
- Deadline adherence
- Communication expertise
- Schedule management
- Microsoft Office
- Document control
- Administrative leadership
- Project coordination
Custom
Available on request
Affiliations
- Fashion
- Research
- Spending time with family
- Cooking
Languages
English
Fluent
Albanian
Native
References
References available upon request.
Timeline
VOIDS + DECENT HOMES COORDINATOR
LURA CONSTRUCTIONS
09.2024 - Current
SEND ASSISTANT
ST ANN'S PRIMARY SCHOOL
08.2023 - 08.2024
TEACHING ASSISTANT
Opogo
01.2023 - 08.2023
SALES ASSISTANT
Thameen fragrance SELFRIDGES
11.2021 - 08.2022
SALES ASSISTANT
LIFE PHARMACY
03.2021 - 10.2021
BA - CRIMINOLOGY WITH JOURNALISM
LONDON SOUTHBANK UNIVERSITY
09.2020 - 08.2023
AS LEVELS - ENGLISH LITERATURE AND LANGUAGE, SOCIOLOGY, MEDIA STUDIES
LASWAP SIXTH FORM
09.2018 - 08.2020
FASHION STYLIST
CASA MODA/VERDI
06.2018 - 07.2018
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