Overview
Work history
Education
Skills
Languages
Timeline
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HANA KHADER-M

London

Overview

7
7
years of professional experience

Work history

Quality Assurance Analyst

TIKTOK
City Of London, City of London
09.2024 - Current
  • Review and assessed content to ensure compliance with TikTok’s community guidelines.
  • Monitor moderation performance through my own ECAE Excel sheet and data analysis.
  • Identified root causes of issues and provide actionable insights through RTAs.
  • Support process improvements and QA best practices.
  • Collaborate with internal teams and BPO partners to maintain quality standards.

Content Moderator (Short Project)

Veloxx
London
01.2024 - 02.2024
  • Worked to improve platform safety, collaborating with internal teams to address action plans and ongoing challenges.
  • Made impartial decisions regarding content violations, exercising objective judgment across all decisions.
  • Collaborated with IT teams to evaluate security issues and mitigate vulnerabilities.
  • Implemented internal controls to reduce instances of hate speech and bullying in virtual spaces.
  • Worked through Eurolondon on other similar short projects..

Tax Consultant

HMRC
London
01.2022 - 09.2023
  • Performed intricate calculations to determine tax refunds, ensuring accuracy and confidentiality in sensitive financial data.
  • Coordinated with clients to resolve tax disputes and provide tailored solutions to complex tax scenarios.
  • Specialized in PAYE, Corporate Tax, Property Tax, PPI Claims, Work Expenses+ Benefits, Tax Coding, Investment, Trusts, and Self-Assessment, maintaining expertise in diverse tax areas.

Cyber Security Consultant (Dach region and UK)

Digicert
Canary Wharf, Tower Hamlets
10.2019 - 11.2021
  • Advised clients on best practices to improve their network security, implementing SSL certificates to enhance data encryption and secure online transactions
  • Collaborated with development teams to integrate security measures into software projects, ensuring secure coding practices are followed
  • Provided guidance on Linux server hardening and DevOps tooling to enhance system security and automate security processes
  • Assisted clients in adopting cloud computing services securely, ensuring compliance with industry standards and regulations
  • Fostered relationships with top companies in Germany including T-Mobile Germany, Rolex, Sky Germany and more.
  • Assessed application and infrastructure security to find and address vulnerabilities.
  • Monitored new threats, vulnerabilities and attacks and applied countermeasures to prevent intrusion.

Project Consultant

Plural Strategy Group LTD
London
09.2019 - 11.2019
  • Conducted independent research study for a major German trade show in Cologne, showcasing adaptability in handling international projects
  • Provided valuable insights and business advice to enhance profit for future events, using innovative thinking to offer practical solutions
  • Discussed cost-effective solutions for virtual events, demonstrating effective communication skills in cross-cultural settings.

German Medical Qualitative Research Recruiter

Westminster
08.2019 - 09.2019
  • Developed strong client relationships and wrote persuasive proposals for qualitative research projects, showcasing professionalism in client interactions
  • Collaborated with teams to ensure high-quality research design and deliverables, highlighting effective teamwork and collaboration
  • Maintained industry expertise and contributed to successful research projects, using initiative to stay updated with relevant trends.

Team Leader

Hinduja Global Solutions
06.2018 - 09.2018
  • Effectively managed client and office complaints related to training, demonstrating adaptability in handling challenging situations
  • Collaborated with training partners to ensure up-to-date project knowledge, exhibiting teamwork and networking skills
  • Provided valuable consumer insights and escalated potential risks, showcasing initiative in improving customer service
  • Handled customer queries and complaints in English and German across multiple channels, demonstrating excellent communication skills in multiple languages.

Education

Bachelor of Honors - Politics and International Relations

Queen Mary University of London

GO (High level programming language) -

01 Founders

Online Cyber Security Certification Course- Online Coding Course (HTML, JavaScript, Python -

Code Camp

Skills

  • Strong experience of using Microsoft Packages (Word, Excel Outlook)
  • Updating spreadsheets and extracting information, analysing data and managing data requests, responsible for training programmes
  • Content Moderation: Proficient in moderating various forms of user-generated content, including text, images, and multimedia
  • Policy Adherence: Thorough understanding of community guidelines and policies to ensure compliance and foster a safe online environment
  • Analytical Skills: Strong analytical abilities to assess and categorize content accurately and efficientlyStrong understanding of Coding Fundamentals and its application in software projects, enabling effective problem-solving and innovative solutions
  • Knowledgeable in Networking and Security principles, ensuring data integrity and protection in software development processes


    Personal Attributes:

  • Adaptable and quick to respond to new challenges, thriving in dynamic and fast-paced environments
  • Innovative thinker with a track record of proposing and implementing process improvements, driving efficiency and excellence
  • Proactive in taking initiatives to resolve issues and optimize workflows, ensuring smooth project operations
  • Excellent communication skills in various contexts, facilitating effective team collaboration and client interactions
  • Highly responsible and professional in all tasks undertaken, ensuring confidentiality and client satisfaction
  • Demonstrates a passion for learning and a commitment to personal and professional growth, self motivated and continuously enhancing skills and expertise

Languages

English
Native
German
Native
Somali
Native
French
Intermediate
Arabic
Intermediate

Timeline

Quality Assurance Analyst

TIKTOK
09.2024 - Current

Content Moderator (Short Project)

Veloxx
01.2024 - 02.2024

Tax Consultant

HMRC
01.2022 - 09.2023

Cyber Security Consultant (Dach region and UK)

Digicert
10.2019 - 11.2021

Project Consultant

Plural Strategy Group LTD
09.2019 - 11.2019

German Medical Qualitative Research Recruiter

08.2019 - 09.2019

Team Leader

Hinduja Global Solutions
06.2018 - 09.2018

Bachelor of Honors - Politics and International Relations

Queen Mary University of London

GO (High level programming language) -

01 Founders

Online Cyber Security Certification Course- Online Coding Course (HTML, JavaScript, Python -

Code Camp

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HANA KHADER-M