Hana Hood
Saltcoats,Scotland
Summary
Currently working as a Mail and Repayment Technical Officer at Revenue Scotland , I specialise in managing complex tax cases, risk assessment, and stakeholder engagement. My role involves analysing data, authorising repayments, and handling intricate queries with precision and professionalism. With proven experience in compliance, decision-making, and collaborative working across teams, I bring strong analytical skills and the ability to build trusted relationships with stakeholders. I am passionate about ensuring integrity in tax processes and thrive in dynamic environments where attention to detail and continuous improvement are key.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Mail and Repayment Technical Officer
Revenue Scotland
Edinburgh
04.2025 - Current
Responsible for handling complex tax returns and queries, with sole responsibility for lease repayments and ADS home checks.
Key Responsibilities & Skills:
- Conduct detailed analysis and cross-referencing of tax return data to ensure accuracy and compliance
- Assess risks and apply judgment when authorizing repayments
- Obtain and verify evidence from external stakeholders and taxpayers
- Build strong relationships with external stakeholders to support compliance
- Handle complex queries from taxpayers, agents, and colleagues with clarity and professionalism
- Collaborate with internal teams to streamline processes and resolve issues
- Authorize repayments and ADS repayment claims, ensuring adherence to policy
- Process and complete home checks and review calculation queues
Bankruptcy Applications and Decision Team Case Off
Accountant in Bankruptcy DG Economy
Kilwinning, North Ayrshire
04.2022 - 04.2025
Managed complex bankruptcy applications and decisions within operational teams.
Key Responsibilities & Skills:
- Analysed statutory evidence and financial data to ensure compliance with legislation
- Reviewed income and expenditure to set appropriate Debtor Contribution Orders
- Delivered accurate casework with a 90% accuracy rate, reducing recalls
- Handled telephone and email enquiries from stakeholders, ensuring timely and professional communication
- Built strong relationships with money advisers and stakeholders to resolve complex insolvency cases
- Collaborated across teams to improve processes and enhance service delivery
Education
SVQ Level 5 - Professional Business Administration
Babington
Kilwinning, North Ayrshire 08.2022 - 02.2023
SVQ Level 6 - Criminology, Forensic Psychology in Forensic Science
Ayrshire College
Kilwinning, North Ayrshire 08.2021 - 06.2022
SVQ Level 5 - Laboratory Safety in Forensic Science
Ayrshire College
Kilwinning, North Ayrshire 08.2021 - 06.2022
Skills
- Tax legislation knowledge
- Repayment processing
- Financial data analysis
- Risk assessment
- Tax systems and digital tool literacy
- Microsoft Excel
- Written and verbal communication
- Stakeholder engagement
- Technical guidance drafting
- Accuracy and attention to detail
- Deadline management
- Continuous learning
- Time Management
- Resilience and adaptability
Accomplishments
#AYE Ayrshire's Young Entrepreneurs (Aug 2016)
Secured funding from The Prince's Trust to launch a school-based business as Chairperson. Led a small team, coordinated resources, and delivered the project successfully, promoting entrepreneurial skills among peers. This experience strengthened leadership, project management, and stakeholder engagement capabilities.
Creative Bravery Festival (Aug 2020)
Collaborated with outreach programs to share a personal mental health story, raising awareness and reducing stigma. Partnered with a designer from Apple to create impactful mental health posters displayed across my high school, fostering open conversations and building a supportive community. This initiative demonstrated creativity, advocacy, and strong communication skills.
Health and Wellbeing Committee Member – AiB (2022–2025)
Actively contributed to a staff network focused on promoting wellbeing in the workplace. Supported events, campaigns, and promoted resources to improve mental health, physical wellbeing, and financial resilience. Played a key role in fostering an inclusive and supportive culture across the organisation
Modern Apprentice Network Volunteer – AiB (2022–2023)
Represented the Modern Apprentice Network by volunteering at career events to promote the MA scheme to school leavers. Enhanced engagement and communication skills while supporting Scottish Government's reputation as an employer of choice. Developed confidence in public speaking and stakeholder interaction.
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Timeline
Mail and Repayment Technical Officer
Revenue Scotland
04.2025 - Current
SVQ Level 5 - Professional Business Administration
Babington
08.2022 - 02.2023
Bankruptcy Applications and Decision Team Case Off
Accountant in Bankruptcy DG Economy
04.2022 - 04.2025
SVQ Level 6 - Criminology, Forensic Psychology in Forensic Science
Ayrshire College
08.2021 - 06.2022
SVQ Level 5 - Laboratory Safety in Forensic Science
Ayrshire College
08.2021 - 06.2022