Hana Durdová
London
Summary
Passionate Psychology student with experience in event organising, teamwork, and customer services. Demonstrates exceptional communication and organisational skills, contributing to effective team collaboration and client satisfaction. Committed to applying these strengths to achieve organisational goals and enhance customer experiences.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Event Organiser for Psychology Society
University of West London, Student Union
London, Ealing
2024.10 - Current
- Developed engaging programme content capturing audience interest.
- Collaborated with Rugby Society on Movember focusing on men's mental health
Library and IT Assistant
University of West London
London, Ealing
2024.02 - Current
- Provided customer service, delivering high levels of satisfaction.
- Restocked shelves timely, ensuring availability of all titles at all times.
Museum guide
Fortress Museum Vranov, Martin Černý
Vranov nad Dyjí
2021.07 - 2024.08
- Utilised multilingual skills to cater to international guests, improving guest satisfaction rates.
- Handled ticketing duties during peak hours; streamlined visitor entry process.
- Enhanced visitor experience by conducting engaging and informative tours.
- Managed crowd control during busy periods, maintaining order and calm.
Shop assistant
Lidl
Znojmo
2022.10 - 2022.12
- Facilitated smooth checkouts with efficiency.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted customers in finding desired items to enhance their shopping experience.
Chateau Guide
National Heritage Institute
Vranov nad Dyjí
2020.07 - 2020.09
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Received positive feedback from customers due to exceptional service delivery.
- Conducted walking tours, ensuring physical safety of all participants.
- Conveyed precise historical information for deeper understanding and appreciation of the site.
Kitchen helper
Restaurant U Vodnáře
Vranov nad Dyjí
2019.06 - 2019.08
- Provided timely dishwashing services to keep the workflow steady.
- Swept and mopped floors for a cleaner workspace.
- Prepared basic dishes under chef's supervision, enhancing productivity levels.
Education
Maturita - Grammar School
GPOA
Znojmo, Czech Republic 2015.09 - 2023.05
Bachelor of Science with Honours - Psychology and Criminology
University of West London
London 2023.09 - 2026.05
Skills
- Event organising
- Teamwork skills
- Language skills
- Customer services
- Communication
Timeline
Event Organiser for Psychology Society
University of West London, Student Union
2024.10 - Current
Library and IT Assistant
University of West London
2024.02 - Current
Bachelor of Science with Honours - Psychology and Criminology
University of West London
2023.09 - 2026.05
Shop assistant
Lidl
2022.10 - 2022.12
Museum guide
Fortress Museum Vranov, Martin Černý
2021.07 - 2024.08
Chateau Guide
National Heritage Institute
2020.07 - 2020.09
Kitchen helper
Restaurant U Vodnáře
2019.06 - 2019.08
Maturita - Grammar School
GPOA
2015.09 - 2023.05