Hana Durdová
London
Summary
Passionate Psychology student with experience in event organising, teamwork, and customer services. Demonstrates exceptional communication and organisational skills, contributing to effective team collaboration and client satisfaction. Committed to applying these strengths to achieve organisational goals and enhance customer experiences.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Event Organiser for Psychology Society
University of West London, Student Union
London, Ealing
10.2024 - Current
- Developed engaging programme content capturing audience interest.
- Collaborated with Rugby Society on Movember focusing on men's mental health
Library and IT Assistant
University of West London
London, Ealing
02.2024 - Current
- Provided customer service, delivering high levels of satisfaction.
- Restocked shelves timely, ensuring availability of all titles at all times.
Museum guide
Fortress Museum Vranov, Martin Černý
Vranov nad Dyjí
07.2021 - 08.2024
- Utilised multilingual skills to cater to international guests, improving guest satisfaction rates.
- Handled ticketing duties during peak hours; streamlined visitor entry process.
- Enhanced visitor experience by conducting engaging and informative tours.
- Managed crowd control during busy periods, maintaining order and calm.
Shop assistant
Lidl
Znojmo
10.2022 - 12.2022
- Facilitated smooth checkouts with efficiency.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted customers in finding desired items to enhance their shopping experience.
Chateau Guide
National Heritage Institute
Vranov nad Dyjí
07.2020 - 09.2020
- Skilfully managed large groups whilst maintaining order and interest during tours.
- Received positive feedback from customers due to exceptional service delivery.
- Conducted walking tours, ensuring physical safety of all participants.
- Conveyed precise historical information for deeper understanding and appreciation of the site.
Kitchen helper
Restaurant U Vodnáře
Vranov nad Dyjí
06.2019 - 08.2019
- Provided timely dishwashing services to keep the workflow steady.
- Swept and mopped floors for a cleaner workspace.
- Prepared basic dishes under chef's supervision, enhancing productivity levels.
Education
Maturita - Grammar School
GPOA
Znojmo, Czech Republic 09.2015 - 05.2023
Bachelor of Science with Honours - Psychology and Criminology
University of West London
London 09.2023 - 05.2026
Skills
- Event organising
- Teamwork skills
- Language skills
- Customer services
- Communication
Timeline
Event Organiser for Psychology Society
University of West London, Student Union
10.2024 - Current
Library and IT Assistant
University of West London
02.2024 - Current
Bachelor of Science with Honours - Psychology and Criminology
University of West London
09.2023 - 05.2026
Shop assistant
Lidl
10.2022 - 12.2022
Museum guide
Fortress Museum Vranov, Martin Černý
07.2021 - 08.2024
Chateau Guide
National Heritage Institute
07.2020 - 09.2020
Kitchen helper
Restaurant U Vodnáře
06.2019 - 08.2019
Maturita - Grammar School
GPOA
09.2015 - 05.2023
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