Hana Butchard
LIVERPOOL,United Kingdom
Summary
Detail-oriented professional with expertise in billing and invoicing, cost management, and financial administration. Proficient in ensuring compliance with cost guidelines and maintaining accurate financial records. Skilled in coordinating office tasks and collaborating with internal teams and external agencies. Strong communicator, committed to accuracy and confidentiality in all tasks.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Costs Draftsman
Jackson Lees Solicitors
Liverpool
11.2022 - Current
- Drafting bills for internal departments and process using CCMS.
- Ensured compliance with firm billing policies and financial procedures.
- Liased with Legal Aid Agency and internal teams to resolve billing issues.
- Maintained accurated billing records and coordinated with attorneys and administrative staff to resolve discrepancies.
- Checked evidence of means and other supporting documentation for accuracy and compliance.
- Reviewed cases and billing scope to ensure compliance with firm policies and cost guidelines.
Billing clerk
Broudie Jackson Canter
Liverpool
10.2015 - 10.2022
- Ensured accuracy and compliance with Firm's billing policies
- Verified billable hours and expenses against case records
- Assisted in monthly closings and prepared analysis of accounts as required, ensuring efficient end-of-month operations.
- Improved efficiency with thorough auditing of billing information.
- Verified accuracy of billing data, correcting any identified errors.
- Executed billing tasks and recorded information in company databases.
- Met departmental training requirements to consistently improve standard of work.
- Liaised with the Legal Aid Agency to coordinate billing and reimbursements
Receptionist - Law firm
Broudie Jackson Canter
Liverpool
09.2014 - 09.2015
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Cabin crew manager
Ryanair
Manchester
04.2013 - 08.2014
- Ensured safety regulations compliance with thorough pre-flight checks.
- Coordinated with ground staff to ensure timely departures and arrivals.
- Developed emergency procedures, enhancing overall passenger safety onboard flights.
- Conducted cabin crew briefings to ensure smooth operations.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Assessed emergency equipment and first aid kits ahead of travel.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
Cabin crew manager
Ryanair
Alicante, Spain
04.2008 - 03.2013
- Ensured safety regulations compliance with thorough pre-flight checks.
- Achieved customer satisfaction by consistently providing exceptional in-flight service.
- Coordinated with ground staff to ensure timely departures and arrivals.
- Facilitated conflict resolution amongst the crew, fostering a positive work environment.
- Conducted cabin crew briefings to ensure smooth operations.
- Assessed emergency equipment and first aid kits ahead of travel.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Performed pre-flight security checks ahead of take off.
Cabin crew member
Ryanair
London
07.2006 - 03.2008
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
Waitress and Floor Supervisor
Strada Restaurant Ltd.
London
09.2004 - 05.2006
- Assisted with inventory management, streamlined restaurant operations.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Accommodated special event needs, provided customised services for parties.
Billing and Claims Officer in Healthcare Services
Health Insurance company
Breclav, Czechia
09.1998 - 09.2003
- Conducted thorough investigations, resulting in fair and accurate claim settlements.
- Improved claims processing speed by meticulous evaluation of submitted documents.
- Minimised fraud risk through comprehensive assessment of each claim.
- Liaised with adjusters to expedite claim settlement.
- Provided excellent customer service, enhancing company reputation.
- Coordinated well with various departments, achieving seamless workflow .
- Met strict deadlines by proficiently managing workload.
Education
A-Levels - Business Economics, Accounting, Administration
Business Academy
Breclav, Czechia 09.1994 - 06.1998
Skills
- Billing & invoicing: Drafting apnd processing client nad departmental invoices, verifying billable hours nad expenses, ensuring compliance with cost guidelines
- Cost Management: Reviewing cases and billing scope, checking cost limitation, and maintqaining accurate cost records
- Accounting & Financial Administration: Supporting accounting functions, r4econciling accounts, and assisting with financial reporting
- Administrative Support: Coordinating office tasks, liasing with internal teams and external agencies, maintaining records, and managintg correspondence
- Customer Service & Client Relations: Experienced in providing excellent service to clients, passengers, and colleagues; skilled in addressing inquiries, and resolving issues
- Attention to Detail & Compliance: Ensuring accuracy, adherence to policies, and maintaiting confidentiality in all financial and administrative tasks
Affiliations
- Enjoy spending quality time with family and engaging in activities with children.
- Passionate about reading and personal relaxation.
- Interested in travel, exploring new places, and experiencing different cultures.
Languages
Czech
Native
English
Fluent
Spanish
Upper intermediate
German
Elementary
Slovak
Fluent
References
References available upon request.
Timeline
Costs Draftsman
Jackson Lees Solicitors
11.2022 - Current
Billing clerk
Broudie Jackson Canter
10.2015 - 10.2022
Receptionist - Law firm
Broudie Jackson Canter
09.2014 - 09.2015
Cabin crew manager
Ryanair
04.2013 - 08.2014
Cabin crew manager
Ryanair
04.2008 - 03.2013
Cabin crew member
Ryanair
07.2006 - 03.2008
Waitress and Floor Supervisor
Strada Restaurant Ltd.
09.2004 - 05.2006
Billing and Claims Officer in Healthcare Services
Health Insurance company
09.1998 - 09.2003
A-Levels - Business Economics, Accounting, Administration
Business Academy
09.1994 - 06.1998
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