HANA AlAM
Summary
A motivated and reliable individual who adapts well to change and works effectively in positive environments. Demonstrates strong interpersonal skills and a commitment to delivering consistent results. Able to work confidently both independently and as part of a team, maintaining high standards while meeting and exceeding targets. Seeks opportunities to develop skills and gain further experience in a challenging role.
Overview
7
7
years of professional experience
Work history
Housing officer
KMA HOMES
London, Brent
12.2024 - Current
- Drafted reports on housing conditions which led to significant improvements in property maintenance procedures.
- Advised tenants on their rights and responsibilities, fostering mutual respect between landlords and occupants.
- Advised and assisted tenants with housing matters and queries.
- Every week checks happen, setting off the fire alarms and checking if the emergency lights are working.
- Reporting back to maintenance team if anything is wrong or needs doing in the property.
- Conducted needs assessments to identify potential improvements in housing provisions.
Customer Assistant Seasonal
JD Sports
london, Newham
11.2023 - 12.2023
- Increased sales through suggestive selling techniques.
- Handled returns and exchanges efficiently, maintaining high standards of service amidst challenging situations.
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- I also helped with maintaining the store's cleanliness and organising the store
Receptionist
Grove Medical Centre
london, Waltham Forest
02.2023 - 09.2023
- Company Overview: NHS
- As a receptionist in the NHS, my duties involved welcoming patients,
checking them in, scheduling appointments and answering phone calls. - I also handled administrative tasks like filing medical records and
maintaining a clean reception area. - I have experience in using the EMIS NHS system for data input and retrieval.
- Also, I have excellent IT skills, including typing, emailing and Microsoft applications.
Sales assistant
Clarks
london, Waltham Forest
05.2021 - 06.2021
- My duties as a sales assistant were providing exceptional customer service, assisting customers in finding the right shoes, handling cash transactions, maintaining a clean and organised store and restocking shelves.
- I worked well as a team and had strong communication skills.
- Assisted customers with product selection for optimal satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Teaching assistant work experience
South Grove Primary School
london, Waltham Forest
03.2019 - 03.2019
- In my work experience as a teaching assistant, I had a range of responsibilities.
- These included assisting the teacher in preparing materials for lessons, supporting students with their work, providing individualised support to students and helping to maintain a positive and inclusive classroom environment.
- I also helped with organising activities and outings as well as assisting with record-keeping and administrative tasks.
- It was a rewarding role that allowed me to contribute to the education and development of young learners.
- I was working around KS1 and KS2.
Education
BA Hons education studies (With foundation Year) - education studies
University of East London
London, England 10.2025 -
Level 1 Diploma in Caring for children
Maths Entry Level 3 Functional Skills
English Entry Level 3 Functional Skills
Skills
- Ability to multitask
- Able to work with little supervision
- Communication proficiency
- Teamwork
- Fast learner
- Can speak urdu and english
Timeline
BA Hons education studies (With foundation Year) - education studies
University of East London
10.2025 -
Housing officer
KMA HOMES
12.2024 - Current
Customer Assistant Seasonal
JD Sports
11.2023 - 12.2023
Receptionist
Grove Medical Centre
02.2023 - 09.2023
Sales assistant
Clarks
05.2021 - 06.2021
Teaching assistant work experience
South Grove Primary School
03.2019 - 03.2019
Level 1 Diploma in Caring for children
Maths Entry Level 3 Functional Skills
English Entry Level 3 Functional Skills