HAN ZHANG

Cargo Gallery International Logistics Company (UK)
Administrative Assistant| Feb 2023 – Feb.2025
- Conducted daily inspections of incoming goods to verify quantities and specifications against purchase orders.
- Reviewed and validated outbound shipment orders for accuracy in product codes, quantities, and delivery deadlines.
- Executed monthly physical inventory audits across warehouse facilities, reconciling system records with actual stock levels.
- Maintained and updated inventory databases using SAP/WMS platforms, ensuring real-time tracking of 10,000+ SKUs.
- Coordinated daily logistics arrangements including courier bookings and palletized freight services, optimizing cost-efficiency through vendor negotiations.
- Achieved 99.8% order fulfillment accuracy through meticulous cross-departmental coordination.

• Maintained high standards of professionalism under pressure; ensured smooth operations during peak hours.
• Kept accurate records of discussions or correspondence with customers, aiding follow-up procedures.
• Streamlined processes for quicker resolution of customer issues.
• Maintained efficient service levels for improved customer experience.

• Assisted in network maintenance, ensured uninterrupted connectivity.
• Organised preventive maintenance schedules, extended vehicle lifespan.
• Initiated preventative maintenance procedures, extending equipment lifespan.
• Ensured proper functioning with regular maintenance tasks.

• Streamlined the onboarding process to make it easier for new volunteers to get started quickly.
• Collaborated closely with other departments to align volunteer work with organisational goals.
• Reviewed and updated policies regularly, guaranteeing compliance with relevant laws and standards..
• Initiated partnerships with local businesses for sponsorship opportunities, contributing significantly towards fundraising efforts.
• Provided ongoing support for volunteers to ensure their wellbeing and motivation.
• Established clear role descriptions to facilitate better understanding and performance from volunteers.
• Conducted regular feedback sessions for continuous improvement in our processes.