Computer - MS Office 360, Lotus Notes, SharePoint, Spark, IE, SFTP, H5, Chinese Word Processing
Han Wong
IT Project Manager And Implementation
Summary
- Over 6 years in IT Project Manager role in PwC based in Hong Kong and leading an event management and support team during the pandemic to support over 20,000 people across mainland China and Hong Kong offices.
- Over 10 years’ experience in solution design and system analyst and architect roles with good project management skills and familiar with analytical tools in multinational companies.
- With over 3 years of experience as a Project Officer to facilitate on-site implementation of ERP, CRM, and E-business SaaS solutions throughout Hong Kong and South China. Experience in large scale systems implementation (i.e. Oracle Business Suite and shipping & logistic solutions) including preparing user requirements, release notes, training presentation / materials, user guide and global announcements to global users for deployment in addition of providing helpdesk support service, and user training.
- Capable of collaborating effectively with clients across various business divisions, assessing and addressing their operational challenges to guarantee their contentment.
- Experienced in coordinating and leading diverse teams across the globe, including management, technical, and design teams spanning China, the US, and India.
- Proficient in crafting project plans, documenting business requirements and solutions, and creating test cases. Additionally, adept at conducting and facilitating end-to-end testing processes.
- Extensive expertise in spearheading and executing every stage of the complete SDLC lifecycle for enterprise systems and web application development. This includes involvement in requirements analysis, functional design, testing, and implementation.
- Solid experience in CMMi level 2 and 3 standard exposures. Consistently meet demanding deadlines and thrive under high-pressure situations.
- Skillfully handle multiple concurrent projects for strategic key accounts.
- Notable educational achievements include a bachelor’s degree in Business Systems (Information Technology) obtained in Australia, followed by a part-time Master's degree in Transport and Logistics sponsored by the company in Hong Kong.
Overview
19
19
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Manager – Leader of Event Management and Support team
PricewaterhouseCoopers Ltd. (Big 4)
1 2020 - 2 2022
- Organize and improve internal events and programs in collaboration with event stakeholders and colleagues regionally and globally
- Conduct research, identify, and manage suppliers, networking teams, and venues
- Manage and assist in Partner conferences, networking events, and other gatherings, including live town-hall webcasts for executive-level groups such as the Chairman
- Coordinate marketing efforts, handle invitations, provide registration solutions, and monitor the process and attendee communications
- Conduct comprehensive post-event analysis to identify best practices and lessons learned for future enhancements
- Lead Led the team in improving more than 260 meeting rooms by implementing and deploying the new collaboration solutions, such as Zoom and Teams, to over 20,000 users across offices in mainland China and Hong Kong.
Manager, Solution Architect and System Analyst – Business Solutions team
PricewaterhouseCoopers Ltd. (Big 4)
10.2007 - 12.2019
- Lead the SDLC process through active involvement in project planning and prototype development
- Supervise the project lifecycle, ensuring efficient management of risk and budget responsibilities
- Managed vendor relationships and coordinated vendor management activities to ensure smooth collaboration and service delivery
- Spearheaded the implementation of SaaS (Software as a Service) solutions e.g
- Performance Snapshot, Event Master, etc, overseeing the entire process from planning to execution, resulting in improved operational efficiency
- Collaborated closely with the technical team to execute data migration projects, ensuring seamless transition and data integrity throughout the process
- Extensive technical expertise in designing, developing, and delivering business solutions using PC and mobile cloud solutions for multinational organizations
- Conduct comprehensive understanding, elicitation, and analysis of user requirements to propose and design high quality end-to-end solutions, including changes to business processes, applications and technologies
- Compose thorough and professional documentation, encompassing project proposals, requirement specifications, business cases/scenarios for quality control testing, and user guides
- Collaborates with the technical team to ensure that system design and application development align with business requirements
- Worked closely with end users in diverse business units and technical teams to develop and deliver tailored business solutions, ensuring alignment with organizational goals
- Conducted and coordinated UAT sessions with business teams, providing essential input for system refinement and implementation
- Performed thorough data and reports analysis to extract actionable insights and support informed decision-making processes
- Reviewed and enhanced test plans and deployment strategies to optimize system performance and minimize risks
- Prepared comprehensive training materials and conducted user training sessions to facilitate smooth system adoption and utilization
- Established and maintained effective relationships with vendors, overseeing software implementation processes and ensuring deliverables met quality standards
- Demonstrated proficiency in adhering to CMMi level 2 and 3 standards, contributing to continuous improvement initiatives and organizational excellence.
Operation Business Analyst – IT department
Arrow Asia Pac Ltd. (Regional Headquarter)
08.2006 - 09.2007
- Participated in the implementation of Oracle Business Suite
- Conducted user requirement gathering, analyzed business needs, and prepared comprehensive documentation for project management and the system development life cycle
- Managed the schedule for system development and deployment
- Facilitated effective communication between programming teams in India and the US and users across all business units, ensuring timely dissemination of system information
- Managed internal and external resources to ensure projects were delivered within schedule and budget constraints
- Coordinated and supported end users in performing system UAT and verifying data quality against the data warehouse, ensuring compliance with corporate quality standards
- Provided ongoing business support for the implemented solutions and resolved issues as they arose
- Cultivated and managed relationships with users across regional and head offices to ensure smooth delivery of global and regional initiatives.
Business Analyst - Corp. BPS (Business, Process and System) Department at headquarter
Orient Overseas Container Line Limited (OOCL)
09.2003 - 08.2006
- Comprehend the business model and its associated processes, establishing standards and guidelines for users worldwide
- Regularly update and maintain the company's operational policies and procedures
- Facilitate meetings with users and management teams to review processes, define project scope, and map them to detailed business scenarios, problems, and needs
- Oversee projects from inception through to close-out, managing all associated resources
- Translate business requirements into technical specifications and subsequently into functional applications
- Coordinate with the project team, including Solution Architects and Technical Analysts, to ensure project milestones are met
- Identify and analyze customer requirements using use cases
- Design product functions and features, including UI prototypes, in accordance with requirements
- Present and communicate designs to users and the project team for development purposes
- Develop acceptance tests for the implemented solutions
- Provide users with ongoing maintenance support and system training for global core users
- Prepare training materials, user manuals, and release notes for distribution to global user groups
- Compile KPI reports for management meetings, such as aging reports for overdue containers and billable reports for container storage.
Customer Support Officer
Techland Computer Systems Ltd.
07.2000 - 08.2003
- Maintain client data to ensure the MIS system remains up-to-date
- Provide implementation services, gather requirements, and prepare specifications based on client requests
- Deliver both telephone and on-site support and training for software products (CRM, ERP, MRP solutions) to SMEs in Hong Kong and the Mainland China
- Document design or requirement changes to the base product using use cases and UI prototypes
- Ensure the delivery of high-quality products that meet customer expectations
- Prepare and regularly update user manuals and training guides for clients
- Assist in various marketing activities such as tele-marketing, mass mailing, exhibitions, and seminars.
Education
Master of International shipping and transport, logistics - Graduate School of Business
The Hong Kong Polytechnic University
Hong Kong2007
Bachelor of Business System - Information Technology
The University of Monash
Australia2001
Skills
Agile Project Management
Implementation
Planning and Resource Management
Problem Solving
Stakeholder Communication
Risk and Change management
Quality Management
Team Leadership
Certification
ORACLE Business Suite 11i Product Lifecycle Management Fundamentals Oracle Payables Fundamentals Oracle Order Fundamentals Purchasing Fundamentals eBusiness Suite Essentials for Implementers Supply Chain Management (Bootcamp)
Software
Collaboration tools - Zoom, Teams, MediaSpace, GoogleMeet, WebEx, Asana
System/Application - ERP TecSystems (includes Accounting, Inventory, Trading and Manufacturing software), MYOB, Liner systems (eg IRIS-2, CargoSmart), Tableau, PowerBI, SharePoint, Hyperion, ERP systems (ie AEGIS, SDT - Sales Desktop, Pro-Series), ServiceNow,
Programming - Experience in MicrosoftNet, SQL, Web Services, SQL Reporting Services, Lotus Notes / Domino, VB 5, COBOL and SAP ABAP R/4
Technique - Business Case, ER diagram, DFD diagram, OO diagram and workflow diagram
Timeline
Manager, Solution Architect and System Analyst – Business Solutions team
PricewaterhouseCoopers Ltd. (Big 4)
10.2007 - 12.2019
ORACLE Business Suite 11i Product Lifecycle Management Fundamentals Oracle Payables Fundamentals Oracle Order Fundamentals Purchasing Fundamentals eBusiness Suite Essentials for Implementers Supply Chain Management (Bootcamp)
08-2007
Operation Business Analyst – IT department
Arrow Asia Pac Ltd. (Regional Headquarter)
08.2006 - 09.2007
Business Analyst - Corp. BPS (Business, Process and System) Department at headquarter
Orient Overseas Container Line Limited (OOCL)
09.2003 - 08.2006
Customer Support Officer
Techland Computer Systems Ltd.
07.2000 - 08.2003
SAP R/3 – • Functional Introduction, Operational Overview, SD, FI/CO and ABAP/4 Programming
08-1999
Manager – Leader of Event Management and Support team
PricewaterhouseCoopers Ltd. (Big 4)
1 2020 - 2 2022
Master of International shipping and transport, logistics - Graduate School of Business
The Hong Kong Polytechnic University
Bachelor of Business System - Information Technology
The University of Monash