Hamza Saif Khan
Walsall,West Midlands
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Manager
Kaydess
08.2022 - Current
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Assistant Manager
Fry Chicks
07.2020 - 05.2022
- Built customer relationships with consultative sales approach.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Trained staff on best practices to achieve optimal productivity.
Team Member
Fry Chicks
07.2019 - 06.2020
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Offered exceptional customer service with strong product knowledge.
- Collaborated and offered support with extra tasks to meet team goals.
- Warmly greeted customers and proactively reduced wait times.
Developer•graphic designer
- Design Logos and Banners of Websites
- Controls Frontend
- PHP Development
- Adobe Illustrator
- WordPress
Front End Developer and Graphic Designer
Daily Solutions
07.2018 - 10.2018
- Drove continuous improvement by monitoring tech trends and integrating new solutions to enhance products.
- Maximised content versatility, adhering to accessibility standards in line with WCAG guidelines.
- Introduced procedures to streamline front end testing with Selenium.
- Designed web pages to enhance branding and navigation.
- Delivered front- and back-end development across web applications.
Education
Master of Science - international Business and data analysis
05.2021 - 05.2023
Dissertation in Impacts of Culture on International Business Management
Master of Science - Project management
01.2019 - 02.2020
Dissertation in Impacts of Leadership on employees.
Bachelor of Science - software Engineering
09.2014 - 09.2018
- Research Work on Short hand language converter
- laboratory management system Linked with database
Skills
- Team leadership
- Business strategy
- Contract development and management
- Team coaching
- Staff mentoring
- Issue and conflict resolution
- Salesforce CRM
- Brand management
- Target implementation
- Issue resolution
- Microsoft Office Suite expertise
- Staff recruitment
- Project management
- Team motivation
- Customer-facing leadership
- Policy development
- Negotiation
- Industry partnership development
- Revenue growth
- Operations oversight
- Consulting
- Opportunities identification and creation
Languages
English
Advanced
Urdu
Fluent
Punjabi
Advanced
Timeline
Manager - Kaydess
08.2022 - Current
Ulster University - Master of Science, international Business and data analysis
05.2021 - 05.2023
Assistant Manager - Fry Chicks
07.2020 - 05.2022
Team Member - Fry Chicks
07.2019 - 06.2020
University of Northampton - Master of Science, Project management
01.2019 - 02.2020
Front End Developer and Graphic Designer - Daily Solutions
07.2018 - 10.2018
University of Management and Technology - Bachelor of Science, software Engineering
09.2014 - 09.2018
Developer•graphic designer -
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