Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Hamza Hareed

Southall,England

Summary

As a dedicated and ambitious business student approaching the culmination of my academic journey, I am fervently seeking to transition from theoretical knowledge to practical application through a dynamic apprenticeship opportunity. With a robust background in both retail and business sales roles, acquired through part-time employment experiences, I am primed to embark on the next phase of my professional development. My decision to pursue an apprenticeship stems from a deeply ingrained passion for hands-on learning and a firm belief in the value of practical experience over traditional academia. Throughout my tenure in retail and sales, I have honed invaluable skills in customer engagement, problem-solving, and strategic decision-making, all of which are foundational to thriving in the dynamic landscape of business. My eagerness to immerse myself in real-world challenges, coupled with a proactive attitude and a hunger for continuous growth, positions me as an ideal candidate for your esteemed apprenticeship program. I am eager to leverage my academic foundation and practical expertise to contribute meaningfully to your organization while simultaneously enriching my skill set and knowledge base. With a steadfast commitment to excellence and a drive to excel, I am prepared to seize this opportunity to cultivate a successful career in the business realm.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Cold Caller sales assistant

Titan WorldWide
London, City of London
06.2023 - 09.2023
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Handled high volume calls to address customer inquiries and concerns.
  • Operated machinery to achieve targets while following regulations.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Completed duties to deliver on targets with accuracy and efficiency.

Work experience for travel agency

Mann travel uk
London , Middlesex
04.2023 - 05.2023
  • Created hazard reports, logged incidents and organised fire and first aid work to promote safe working environment.
  • Followed correct processes in every aspect of work.
  • Led facility tours for guests, officials and new employees.
  • Organised incentives, bonus schemes and competitions to motivate staff to meet sales targets.
  • Customised corporate travel policies for various client organisations.
  • Sourced products and destinations to meet customer demand for tailor-made travel and sustainable tourism.
  • Determined ways to monitor and improve customer satisfaction rates.
  • Researched and developed cost-effective travel itineraries, exceeding customer expectations.
  • Developed and implemented operational flight plans, consistently minimising irregularities.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Processed payments and online bookings with zero error.
  • Acted as first point of contact for customers to resolve potential issues with reservations.

Cyber Cafe Attendant

Dahabshil
London , Middlesex
01.2023 - 04.2023
  • Recommended implementation of customer loyalty rewards, boosting repeat business by a lot.
  • Optimised customer experience by providing basic computer assistance, including printing and scanning support, also using my knowledge in IT to help them use the computer and solve problems. Also dealt with currency exchange and sending money abroad with computer usage and IT skills.
  • Enabled accurate business performance tracking by creating and maintaining detailed records of operation in software.
  • Prevented service disruptions by verifying proper functioning of computers and promptly reporting repair needs to supervisor.
  • Maximised sales revenue growth by consistently upselling customers to premium connectivity services.

Customer sales assistant

Sports direct
London , Shepherds Bush
10.2021 - 07.2022
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
  • Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.

Managing camps for kids

Camp Beaumont
Richmond , London
02.2021 - 06.2021
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Dealt with kids and helped them enjoy their day and have fun.
  • Was in charge of the camp so i had to put my 100% focus on the kids.

Education

BTec - Business

Uxbridge college
London, Uxbridge
09.2022 - 07.2024

GCSEs - Maths & English

Drayton Manor High School
London
09.2016 - 06.2021

Diploma of Higher Education - Computer and IT A+ (information tech and computer)

Computer and IT academy
London, United Kingdom
01.2023

Skills

  • Customer support
  • Business development
  • Product presentation
  • Retail operations expertise
  • Customer service
  • Retail customer service
  • Technical support
  • Website troubleshooting
  • Technical writing
  • Data collection and analysis
  • Hardware knowledge
  • Web development
  • Reporting and documentation
  • Hardware and software installation
  • Mathematical reasoning
  • Progress target monitoring
  • ICT literacy
  • Statistics
  • Common core standards
  • Organizational ability
  • Cash Flow analysis
  • Project development
  • Advertising and marketing

Affiliations

  • football
  • gym
  • reading
  • going for runs

Accomplishments

    As a driven individual with a passion for excellence, I've garnered a multitude of accolades and achievements that underscore my commitment to success in both academic and professional spheres. Notably, I've been honored as Salesperson of the Week for consistently surpassing targets and mastering cold-calling techniques in a competitive sales environment. Additionally, my academic prowess has been recognized through awards such as the distinction for producing the best business planning idea, showcasing my strategic acumen and innovative thinking.

Languages

English
Fluent
Arabic
Fluent
somali
Fluent
kiswahili
Fluent

Timeline

Cold Caller sales assistant

Titan WorldWide
06.2023 - 09.2023

Work experience for travel agency

Mann travel uk
04.2023 - 05.2023

Cyber Cafe Attendant

Dahabshil
01.2023 - 04.2023

BTec - Business

Uxbridge college
09.2022 - 07.2024

Customer sales assistant

Sports direct
10.2021 - 07.2022

Managing camps for kids

Camp Beaumont
02.2021 - 06.2021

GCSEs - Maths & English

Drayton Manor High School
09.2016 - 06.2021

Diploma of Higher Education - Computer and IT A+ (information tech and computer)

Computer and IT academy
Hamza Hareed