Summary
Overview
Work history
Education
Skills
Affiliations
Volunteering
References
Timeline
Generic

Hamzah Ghoghawala

Summary

Motivated student with a strong focus on providing outstanding customer service and enhancing customer satisfaction. Demonstrates the ability to manage high volume tasks efficiently through effective time management and meticulous attention to detail. Proven problem solver with excellent communication skills, fostering positive interactions.

Overview

2
2
years of professional experience

Work history

Online Tutor

Fair tutors
09.2023 - Current
  • Facilitated virtual discussions for enhanced understanding of historical events and figures.
  • Implemented strategies to motivate underperforming students, resulting in increased participation during online sessions.
  • Ensured smooth transition between different topics within subjects; this helped maintain learners' interest throughout sessions.
  • Communicated effectively with parents about pupil's progress, challenges and achievements during parent-teacher meetings.

Optical assistant

OptiCare opticians
Batley, West Yorkshire
09.2024 - 11.2024
  • Improved patient experience by conducting thorough pre-screening procedures.
  • Assisted senior optometrist for accurate diagnosis of eye conditions.
  • Handled complex prescriptions effectively whilst optimising visual comfort for patients.
  • Established strong rapport with customers through attentive listening skills.
  • Assembled glasses using precise measurements, ensuring optimal fit for customers.
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Contributed to increased sales with effective merchandising techniques.
  • Created calm and welcoming atmosphere to relieve patient anxiety during eye examinations.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.

Optical assistant volunteer

Adam Opticians
Dewsbury, Kirklees
12.2022 - 12.2022
  • Shadowed experienced optometrist in a clinical setting
  • Greeted and welcomed customers
  • Assisted customers when selecting glass

Education

Bachelor of Science - Optometry

University of Huddersfield
Huddersfield
09.2023 -

A-Levels -

Greenhead College
Huddersfield, Kirklees
09.2021 - 07.2023

GCSEs -

Thornhill community academy
04.2001 - /2021

Skills

  • Exceptional Customer Service Skills
  • Ability to build rapport with customers
  • Friendly and Welcoming Attitude
  • Strong Attention to Detail
  • Effective Communication Skills
  • Proficient Time Management
  • In depth knowledge of Optical Products
  • Technical Proficiency with Optical Equipment
  • Experience in supporting individuals with Special Needs
  • Empathetic and Understanding Nature
  • Active Listening and effective Communication Skills
  • Attention to Detail
  • Excellent Problem-Solving Skills

Affiliations

  • Learning a new language
  • Volunteering
  • Calisthenics
  • Cooking

Volunteering

 Charity worker 2019 – 2022 Kumon Y'all


  • Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
  • Facilitated workshops on charitable causes, increasing community engagement and support.
  • Advocated for the charity's cause at public speaking engagements, raising its profile significantly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

References

References available upon request.

Timeline

Optical assistant

OptiCare opticians
09.2024 - 11.2024

Online Tutor

Fair tutors
09.2023 - Current

Bachelor of Science - Optometry

University of Huddersfield
09.2023 -

Optical assistant volunteer

Adam Opticians
12.2022 - 12.2022

A-Levels -

Greenhead College
09.2021 - 07.2023

GCSEs -

Thornhill community academy
04.2001 - /2021
Hamzah Ghoghawala