Hamzah Bashir
Glasgow,LANARKSHIRE
Summary
Versatile professional with experience in healthcare, retail, and community services. Delivers high-quality customer care, manages sensitive information, and thrives in fast-paced environments. Excels in problem-solving, operations management, and providing clear guidance for informed decision-making. Collaborates effectively with multidisciplinary teams and trains new staff, ensuring high standards of service and client satisfaction.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Optical Assistant
Boots Opticians
GLASGOW, LANARKSHIRE
03.2026 - 08.2026
- Assisted customers in selection of glasses and contact lenses, providing expert advice on fit and style.
- Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
- Demonstrated the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Displayed strong customer service skills by attentively handling queries by phone, email and in person.
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
- Maintained an up-to-date knowledge of the latest eyewear trends and optical technology to advise customers.
Optical Assistant
Optical Express
Glasgow
09.2025 - 03.2026
- Facilitated precise measurements and lens dispensing to enhance customer experience and satisfaction.
- Provided expert guidance to patients on optical issues to enhance their understanding and promote informed decision-making.
- Answered customer queries with excellent product knowledge and professionalism.
- Managed stock levels of optical frames and lenses, streamlining operations and enhancing inventory control.
- Implemented effective merchandising techniques that contributed to increased sales.
- Adapted to high-pressure situations during peak times, ensuring consistent quality service standards.
Optical Assistant
Specsavers Opticians
Glasgow, Glasgow City
07.2024 - 02.2025
- Handled complex prescriptions to ensure optimal visual comfort for patients.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Answered customer queries with excellent product knowledge and professionalism.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Performed repairs on damaged eyewear, minimising costs associated with replacements.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Adjusted to fast-paced environments during peak hours to high-pressure situations during peak times, maintaining quality service standards.
- Processed payments accurately to maintain positive cash flow in the practice.
- Trained new staff members on company policies and procedures, improving the onboarding process and team integration.
Pharmacy Dispenser
Polloksheilds Pharmacy
03.2022 - 05.2023
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Provided knowledgeable advice on over-the-counter medicines, contributing to enhanced customer satisfaction.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Maintained patient confidentiality while handling sensitive medical information.
- Managed sensitive data in compliance with GDPR guidelines. responsibly adhering to GDPR guidelines at all times.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Streamlined inventory management systems, optimising stock levels and minimising waste.
- Assisted pharmacist with daily tasks, improving workflow and service delivery.
- Effectively managed administrative tasks, ensuring efficient operations and accurate record-keeping.
- Attended continuous professional development courses keeping abreast with latest industry trends.
- Maintained cleanliness within the pharmacy, providing a safe environment for staff and customers alike.
- Consistently met or exceeded parcel targets, efficiently processing a high volume of parcels daily.
Foodbank Volunteer
Glasgow Foodbank
Glasgow
05.2020 - 01.2023
- Delivered compassionate support to individuals in need, fostering trust and connection.
- Handled clients' emotional needs with sensitivity, ensuring confidentiality and respect to create a safe space for accessing services.
- Established a warm, welcoming atmosphere that encouraged service users to feel comfortable and valued.
Education
Higher Physics -
Holyrood Secondary School
11-2022
Advanced Higher Chemistry -
Holyrood Secondary School
06-2022
Duke of Edinburgh (GOLD) -
Holyrood Secondary School
06-2022
Higher Chemistry -
Holyrood Secondary School
06-2021
Higher Biology -
Holyrood Secondary School
06-2021
Higher Maths -
Holyrood Secondary School
06-2021
Higher English -
Holyrood Secondary School
06-2021
Skills
- Optical measurements
- Patient Records Management
- Optical Safety Compliance
- Inventory Management
- Problem Solving
- Time Management
- Customer-Centric Adaptability
- Adaptability
- Teamwork
- Communication Skills
- Creative Thinking
- Staff Mentoring
Languages
English
Urdu
Punjabi
Hobbies
Actively keeping physically fit from playing football and badminton every week
Timeline
Optical Assistant
Boots Opticians
03.2026 - 08.2026
Optical Assistant
Optical Express
09.2025 - 03.2026
Optical Assistant
Specsavers Opticians
07.2024 - 02.2025
Pharmacy Dispenser
Polloksheilds Pharmacy
03.2022 - 05.2023
Foodbank Volunteer
Glasgow Foodbank
05.2020 - 01.2023
Higher Physics -
Holyrood Secondary School
Advanced Higher Chemistry -
Holyrood Secondary School
Duke of Edinburgh (GOLD) -
Holyrood Secondary School
Higher Chemistry -
Holyrood Secondary School
Higher Biology -
Holyrood Secondary School
Higher Maths -
Holyrood Secondary School
Higher English -
Holyrood Secondary School