Hamza Shabbir
Bradford,United Kingdom
Summary
Travel operations professional with extensive experience in flight reservations, ticket issuance, and refund processing. Proficient in fare calculation and travel planning, ensuring efficient itinerary management while complying with airline regulations. Strong problem-solving and customer service skills enhance client satisfaction through effective communication and time management. Knowledgeable in reservation systems and GDS, particularly Sabre, optimising travel operations management.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Travel Consultant
Skybright Travel
Bradford
2025.06 - Current
- Advised customers on visa requirements and travel safety measures daily.
- Tracked flight prices to secure optimal rates for customer trips.
- Managed schedule changes and resolved complex travel cases for customersatisfaction.
- Coordinated with airlines and suppliers to keep travel operations running smoothly.
- Issued, reissued, exchanged, and cancelled bookings while processing refunds accurately daily.
- Verified customer passports and travel documentation before departure.
- Verified client deposit payments to confirm booking readiness.
- Negotiated corporate reservation rates to align with client budget requirements.
Travel Consultant
Bukhari Travels
MIRPUR, Pakistan
2018.01 - 2024.03
- Facilitated domestic and international travel planning and reservations for clients, ensuring tailored travel experiences.
- Provided exceptional customer service via phone, email, and face-to-face interactions, enhancing client satisfaction.
- Provided expert guidance on fares, routes, travel restrictions, baggage policies, and visa requirements.
- Managed airline bookings, fare quotations, and travel itinerary preparation.
- Used reservation and ticketing systems to manage customer bookings efficiently.
- Coordinated ticket modifications, schedule changes, and cancellations to accommodate client needs and preferences.
- Issued and reissued flight tickets according to airline policies and customer requirements.
- Processed travel refunds and managed refund applications according to airline rules and procedures.
- Managed travel documentation and ensured booking accuracy.
- Stayed updated with airline policies, travel regulations, and industry changes.
Education
Bachelor of Arts - ARTS
Allama Iqbal University
Islamabad, Pakistan 2021.11 - 2023.05
Skills
-
Flight reservations and ticketing
-
Ticket issuance and reissue
-
Flight changes and amendments
-
Time management
-
Refund processing
-
Airline rules and policies
-
GDS expertise
-
Global distribution systems
-
Sabre proficiency
-
Computer reservations systems
-
Itinerary planning
-
Customer service and support
-
Client assistance
-
Payment processing strategies
-
Problem-solving skills
CONTACT
- 07895 416741
- Hamza.shabbir05827@gmail.com
- Bradford, United Kingdom
Timeline
Travel Consultant
Skybright Travel
2025.06 - Current
Bachelor of Arts - ARTS
Allama Iqbal University
2021.11 - 2023.05
Travel Consultant
Bukhari Travels
2018.01 - 2024.03