Hamza Sabati

Co-founded and operate a fresh juice and food business, responsible for commercial performance, financial management, and operational optimisation.

• Manage daily revenue performance, averaging £500–£700 turnover, analysing weekly margin trends to inform pricing and cost decisions.
• Built an automated revenue tracking workflow using OpenClaw and the SumUp API to pull card and cash sales into an Excel model with cost-per-product and expense inputs.
• Reduced manual financial tracking by ~5 hours per week, improving reporting accuracy and financial visibility.
• Negotiated with suppliers to optimise the cost of goods and protect gross margins.
• Analysed product performance to refine menu offerings based on demand, seasonality, and profitability.
• Improved in store workflows to increase service efficiency during peak trading hours.

Delivered business analysis and discovery support across multiple public sector engagements within Agile delivery teams, translating complex and ambiguous problem spaces into structured requirements, user stories, and measurable outcomes. Collaborated with cross-functional stakeholders including product managers, service designers, and technical teams to clarify objectives, support discovery activities, and ensure delivery priorities aligned with programme goals.

• Conducted qualitative research assessing the long-term impact of COVID-19 on the UK education system across primary and secondary settings, engaging 15+ education stakeholders including teachers, administrators, and policy contributors.
• Facilitated 10+ structured interviews and research sessions to identify post-pandemic challenges affecting learning outcomes, operational capacity, and digital access.
• Analysed recurring themes across research findings, uncovering key issues including learning gaps, staff workload pressures, student wellbeing concerns, and digital inequality.
• Synthesised qualitative insights into structured research reports and thematic summaries, highlighting improvement opportunities and systemic patterns.
• Delivered evidence-based insights that informed policy discussions and service improvement considerations within the programme team.

• Contributed to the optimisation of Yorkshire Water’s “Report a Problem” customer journey through structured business analysis and cross-functional stakeholder collaboration.
• Conducted end-to-end analysis of the reporting process, reviewing customer pathways and identifying key friction points, drop-offs, and process inefficiencies affecting issue resolution.
• Mapped current-state vs future-state journeys, simplifying reporting flows and improving clarity in issue categorisation for both customers and internal teams.
• Collaborated with service design, operations, and technical stakeholders to refine business rules and support improvements to the reporting experience.
• Produced structured requirements and journey documentation to guide delivery teams during implementation.

• Led discovery research exploring workforce decline in the UK care sector, focusing on recruitment barriers, retention challenges, and sector perception.
• Designed and conducted 15+ qualitative interviews and research sessions with care professionals and sector stakeholders to understand entry motivations and barriers to participation.
• Analysed recurring themes across research findings, identifying key drivers behind recruitment shortages, retention issues, and workforce perception challenges.
• Investigated career entry pathways and motivation factors to highlight potential attraction levers for new workforce participation.
• Synthesised findings into structured insight reports and thematic analysis, informing policy discussions and workforce strategy considerations.

• Contributed to the development of an internal Service Delivery Dashboard and Project Orbit, a Web3-enabled application designed to improve visibility of skills, service performance, and internal capability mapping.
• Supported discovery, persona development, usability testing, and feature prioritisation, helping shape a data driven platform integrating multiple data sources to optimise service delivery and improve internal transparency.

• Maintained internet and intranet websites to ensure reliability and usability.
• Collaborated with stakeholders and end-users to ensure technical compatibility and satisfaction.
• Investigated and resolved reported errors by reproducing problems and tracing faults.
• Simplified complex technical information into clear instructions for end-users.
• Provided technical advice to programmers to optimise designs.
• Created critical company documents aligned with best practices.
• Identified workflow bottlenecks and implemented process improvements.
• Utilised Microsoft SQL to analyse data, resolve issues, and retrieve information to identify root causes.

• Enhanced service-user experiences through clear communication and efficient issue resolution.
• Simplified complex ICT solutions for user understanding during consultations.
• Conducted root cause analysis through testing scripts and probing questions via phone support.
• Managed user interactions across multiple channels, including callbacks, emails, and voicemails.
• Utilised up to 15 systems with extensive data to deliver exceptional customer service.
• Addressed an average of 20 customer inquiries daily. Onboarded temporary employees by entering their information into systems.