Hamza RAFIK
Bishop's Stortford,Hertfordshire
Summary
Accomplished professional with expertise in contract negotiation and administration, document control, and strategic planning. Ensuring time efficiency and exceptional customer service. Committed to leveraging skills to drive organisational success and achieve strategic objectives.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work history
Contracting Coordinator
GAdventures
London/ United Kingdom
12.2023 - Current
- Ensuring the accuracy and completeness of all trip budgets, and contracting content actioning as required.
- Monitoring of cost inputs to ensure accuracy and alignment with objectives of cost management, working with appropriate teams to resolve any questions or discrepancies in costs.
- Assuring room blocks at time of contracting to align with system data.
- Administering, maintaining, and storing vendor contracts.
- Supporting research needs and other initiatives as requested to support product standards.
- Communicating results to relevant teams to meet deadlines as needed.
- Growing relationships with existing vendors and sourcing new vendors for future products.
- Embracing and leading change as the company launches new initiatives.
- Keeping current of the competitive marketplace via vendor relationships and market intelligence.
Contracting Manager
Hotelbeds
Marrakech/ Morocco
01.2023 - 10.2023
- Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
- Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
- Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
- Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them
Online Manager
Jumbo Tours Group
Marrakech/Morocco
01.2020 - 12.2022
- Prospecting, constitution of a database
- Loyalty of existing customers and market share development, Management of supplier relations
- Negotiation of contracts with billing service providers
- Setting up a commercial action plan
- Negotiation of special offers with hotels
- Benchmarking and monitoring market development
Commercial Executive
Meeting Point International
Marrakech/Morocco
03.2019 - 12.2019
- Prospecting, building a database/customer portfolio
- Building customer loyalty and developing market share
- Management of the supplier relationship
- Negotiation of contracts with service providers
- Set up a commercial action plan
- Negotiation of special offers with hotels.
Education
Master - Marketing and Tourism Management
National School of Commerce and Management Agadir, Morocco
Agadir / MoroccoSkills
- Contract negotiation and administration
- Microsoft Office
- Document control
- KPI management
- Strategic planning
- Customer Service
- Time efficiency
Timeline
Contracting Coordinator
GAdventures
12.2023 - Current
Contracting Manager
Hotelbeds
01.2023 - 10.2023
Online Manager
Jumbo Tours Group
01.2020 - 12.2022
Commercial Executive
Meeting Point International
03.2019 - 12.2019
Master - Marketing and Tourism Management
National School of Commerce and Management Agadir, Morocco