Summary
Overview
Work history
Education
Skills
Custom
Languages
Accomplishments
Certification
Timeline
Generic

Hamza Qureshi

Birmingham,United Kingdom

Summary

Results-driven professional with over 7 years of experience in sales operations, customer service, and team leadership across the UK and Pakistan.
Proven success in managing multi-regional sales teams and driving consistent revenue growth through strategic planning and analytics.
Skilled in streamlining business operations, improving customer retention, and implementing high-impact commission structures.
Strong command of business analytics, with hands-on experience in forecasting, KPI tracking, and data-driven decision-making.
Led initiatives that boosted customer satisfaction by 30% and improved process efficiency by 20% at GMC Motors.
Expert in contract management, vendor negotiations, and CRM tools including Salesforce and Auto Trader.
Background in logistics and supply chain optimization, supported by a Master’s degree and industry internship in the UK.
Adept at leading cross-functional teams, fostering collaboration, and mentoring staff for high performance.
Recently completed a Business Analytics certification from LSE, enhancing strategic insight and analytical proficiency.
Adaptable, analytical, and committed to continuous improvement and delivering measurable business impact.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Customer Service Manager (Sales & Operations)

GMC Motors Birmingham
Birmingham, UK
03.2024 - Current
  • Employee Hiring & Team Management: Successfully recruited, trained, and managed sales and customer service teams, ensuring high performance and productivity.
  • Commission & Performance Tracking: Designed and implemented commission structures for sales teams, ensuring transparency, motivation, and alignment with sales targets.
  • Regulatory Compliance & Government Liaison: Liaised with HMRC and Home Office to ensure compliance with government regulations and policies related to both pre-sales and post-sales operations and Daily matters.
  • Customer Experience Enhancement: Led initiatives to improve car buying journey, increasing customer retention and satisfaction through personalized service.
  • Sales & After-Sales Operations: Managed end-to-end sales processes, including financing options, trade-ins, and after-sales support, ensuring smooth transactions.
  • Process Optimization: Developed and enforced policies to improve sales and service efficiency, reducing turnaround time and enhancing overall dealership performance.
  • Cross-functional Collaboration: Worked closely with finance, marketing, and inventory teams to streamline dealership operations and achieve business objectives.
  • ·Collaborated with team of 13 in development of new Revenue Stream called (Insured Van with man Hire), created private hire jobs as well as additional revenue to company.
  • Promoted products effectively to increase sales.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Established competitive pricing strategies to augment sales.


Assistant Manager Sales Operations

Trans World Enterprise Services (TES)
Islamabad, Lahore, Pakistan
01.2022 - 02.2024
  • Skilled in managing two regions, Lahore, and Islamabad, overseeing Sales operations, and driving growth.
  • Analysing sales team's performance in both Regions.
  • Overseeing management of business parties collaborating with organization, including negotiating NOCs and revising revenue sharing agreements.
  • Proficient in coordinating teams, driving efficiency, and implementing strategies for productivity and profitability.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Negotiated 30+ contracts with external partners (Buildings), increasing profitability by 12% from their Given Revenue.
  • Mentored and coached team of 8 regional sales executives, resulting in 35% improvement in performance metrics.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Sales Coordinator

Trans World Enterprise Services (TES)
Islamabad, Pakistan
01.2021 - 01.2022
  • Proficient in managing revenue share processes with societies and buildings.
  • Obtained building permissions (NOC's) for over 25 projects, ensuring timely deployment.
  • Demonstrated ability to motivate sales employees through commission incentives.
  • Calculated and processed commission payments for sales force of 15+ team members, with zero discrepancies monthly.
  • Experienced in coordinating interdepartmentally to ensure smooth operations.
  • Proven track record of fostering collaboration and effective communication between teams.
  • Reliable and efficient Sales Coordinator with strong attention to detail.

Assistant Manager

Chunky Chicken Bury YM Ltd
Bury, UK
01.2018 - 01.2020
  • Developing strong working relationship with internal and external partners. Following all operational procedures including health and safety and security to ensure well-being of self, other staff and customers always checking all arrived deliveries. Worked extra hours to:
  • Directed investigations to verify and resolve customer complaints.
  • Managed daily operations for team of 10+ staff in high-volume restaurant environment.
  • Implemented inventory checks that cut food waste by 20%, saving approximately £1,200/month.
  • Increased staff scheduling efficiency, leading to 15% reduction in labour costs.
  • Streamlined store operations with efficient scheduling.
  • Increased staff productivity by providing comprehensive training programmes.
  • Solving customers complains on daily basis.

Routing Intern

Eddie Stobart
Manchester/Oldham, UK
01.2018 - 01.2019
  • During this internship program Have developed deep understanding of sustainable logistics practices and their impact on reducing carbon emissions and optimizing transportation efficiency.
  • Assisted in optimizing 20+ daily delivery routes, reducing average delivery time by 18%.
  • Through coursework and projects, Have gained knowledge in sustainable routing algorithms, alternative fuel technologies, and supply chain optimization.
  • Have learned utilizing transportation management systems and software to create eco-friendly routing plans that minimize fuel consumption and reduce carbon footprint.
  • Supported development of eco-routing strategies projected to save £50,000+ annually across fleets (A Group Project)

Shift Assistant

Chunky Chicken Bury YM Ltd
Bury, UK
01.2015 - 01.2018
  • Optimising all tasks and processes within supply chain and operations.
  • Planning timetables for delivery and scheduling staff timing.
  • Assisted in sourcing 5 new suppliers, reducing procurement costs by 10%.
  • Managing sourcing, auditing, and evaluation of new suppliers.
  • Supported scheduling and delivery for over 500+ food orders weekly.
  • Analyzed store operations data monthly to propose 3+ process improvements, adopted by management.

Education

Master of Science - Supply chain and logistics

University of Bolton
Bolton
07.2020

BSc (Hons) - Business Management

University of Bolton
UK
09.2017 - 07.2019

Foundation Year (BSc Hons) - Business Management

University of Bolton
UK
01.2015 - 01.2016

ICOM - Commerce

SKANS School Of Accountancy
Islamabad
01.2012 - 01.2014

Skills

    Strategic Planning and Business Operations
    – Proven ability to streamline operations, manage cross-functional teams, and implement growth strategies

    Sales and Revenue Forecasting
    – Experience in designing commission structures and driving sales performance across multiple regions

    Data Analysis and Reporting
    – Strong analytical skills used to uncover insights and guide decision-making, with advanced Excel and SQL capabilities


    Customer Relationship Management (CRM)
    – Expertise in enhancing customer satisfaction, retention, and implementing CRM tools like Salesforce and Auto Trader

    Team Leadership and Performance Management
    – Demonstrated success in hiring, training, and leading high-performing teams in sales and customer service


    Supply Chain and Logistics Optimization
    – Background in logistics and routing with a Master’s in Supply Chain, alongside practical experience from Eddie Stobart internship

Custom

References will be provided upon request.

Languages

Urdu
Native
English
Advanced
C1

Accomplishments

  • Collaborated with team of 13 in development of new Revenue Stream called (Insured Van with man Hire), created private hire jobs as well as additional revenue to company.
  • Successfully implemented a commission structure across multiple departments, ensuring effective inter- and intra-departmental coordination nationwide. The same approach was later applied internationally, achieving comparable success
  • Implemented Auto Trader as a software in process, streamlining work and increasing customer and financed cars data efficiency by 40%.
  • Integration of Companies website with online platform's for smooth operations.
  • Added chatbot collaborating with (Dot-squares) to companies website to entertain the off hours landing customers.

Certification

Business Analytics Certificate for Executives (Sponsored)
London School of Economics (Online) | Nov 2024 – Mar 2025

Achieved 92% model accuracy in a predictive sales forecasting project using regression analysis.

Built dynamic dashboards and visual reports to present data insights to stakeholders, improving decision speed by 30%.

Applied statistical tools (Excel, R) to real-world datasets, identifying trends that boosted scenario-based revenue projections by 18%.

Completed 12 hands-on assignments covering data modeling, forecasting, and business strategy alignment.

Timeline

Customer Service Manager (Sales & Operations)

GMC Motors Birmingham
03.2024 - Current

Assistant Manager Sales Operations

Trans World Enterprise Services (TES)
01.2022 - 02.2024

Sales Coordinator

Trans World Enterprise Services (TES)
01.2021 - 01.2022

Assistant Manager

Chunky Chicken Bury YM Ltd
01.2018 - 01.2020

Routing Intern

Eddie Stobart
01.2018 - 01.2019

BSc (Hons) - Business Management

University of Bolton
09.2017 - 07.2019

Shift Assistant

Chunky Chicken Bury YM Ltd
01.2015 - 01.2018

Foundation Year (BSc Hons) - Business Management

University of Bolton
01.2015 - 01.2016

ICOM - Commerce

SKANS School Of Accountancy
01.2012 - 01.2014

Master of Science - Supply chain and logistics

University of Bolton

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Hamza Qureshi