Results-driven professional with over 7 years of experience in sales operations, customer service, and team leadership across the UK and Pakistan.
Proven success in managing multi-regional sales teams and driving consistent revenue growth through strategic planning and analytics.
Skilled in streamlining business operations, improving customer retention, and implementing high-impact commission structures.
Strong command of business analytics, with hands-on experience in forecasting, KPI tracking, and data-driven decision-making.
Led initiatives that boosted customer satisfaction by 30% and improved process efficiency by 20% at GMC Motors.
Expert in contract management, vendor negotiations, and CRM tools including Salesforce and Auto Trader.
Background in logistics and supply chain optimization, supported by a Master’s degree and industry internship in the UK.
Adept at leading cross-functional teams, fostering collaboration, and mentoring staff for high performance.
Recently completed a Business Analytics certification from LSE, enhancing strategic insight and analytical proficiency.
Adaptable, analytical, and committed to continuous improvement and delivering measurable business impact.
Strategic Planning and Business Operations
– Proven ability to streamline operations, manage cross-functional teams, and implement growth strategies
Sales and Revenue Forecasting
– Experience in designing commission structures and driving sales performance across multiple regions
Data Analysis and Reporting
– Strong analytical skills used to uncover insights and guide decision-making, with advanced Excel and SQL capabilities
Customer Relationship Management (CRM)
– Expertise in enhancing customer satisfaction, retention, and implementing CRM tools like Salesforce and Auto Trader
Team Leadership and Performance Management
– Demonstrated success in hiring, training, and leading high-performing teams in sales and customer service
Supply Chain and Logistics Optimization
– Background in logistics and routing with a Master’s in Supply Chain, alongside practical experience from Eddie Stobart internship
Business Analytics Certificate for Executives (Sponsored)
London School of Economics (Online) | Nov 2024 – Mar 2025
Achieved 92% model accuracy in a predictive sales forecasting project using regression analysis.
Built dynamic dashboards and visual reports to present data insights to stakeholders, improving decision speed by 30%.
Applied statistical tools (Excel, R) to real-world datasets, identifying trends that boosted scenario-based revenue projections by 18%.
Completed 12 hands-on assignments covering data modeling, forecasting, and business strategy alignment.