Hamza Nawaz
Bradford,West Yorkshire
Summary
Having achieved excellent grades at GCSE level, and at A-levels, I am now keen on finding a job. I have an enthusiastic attitude when it comes to learning new skills, also I am very quick at picking up new skills. I thrive in a team, working together is a big skill of mine which is proven by the awards I have picked up playing with others in a football club. These awards have come through great communication and social skills. I am desired to help a team improve and happy to take on new challenges. Also, I can work independently and follow instructions to a very high, specific standard. All in all, I own a variety of important skills that will help me improve a team or help bolster a company.
Overview
3
3
years of professional experience
Work history
Customer Service
Bradford city FC
Bradford, West Yorkshire
2021.10 - 2022.03
- Provided primary customer support to internal and external customers in fast-paced environment.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
- Educated clients on benefits and features of company products.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Utilised computer to handle high incoming call volumes.
Customer service officer
HMRC
Bradford
2024.04 - Current
- Handled inbound and outbound calls from taxpayers, providing guidance on tax-related inquiries.
- Managed and resolved complaints efficiently, ensuring customer satisfaction and adherence to HMRC policies.
- Processed and worked on cases, analysing taxpayer information and resolving issues in compliance with regulations.
- Hybrid working environment, balancing remote and office-based tasks effectively to maintain productivity.
- Maintained accurate records of interactions and case progress using HMRC systems.
- Collaborated with internal departments to escalate and resolve complex cases.
Education
GCSE -
Grange Co-op Academy
Bradford 2015.09 - 2020.06
A-Levels - Law, English Language, Politics
New College Bradford
Bradford 2020.09 - 2022.06
Bachelor of Laws - Law
University of Bradford
Bradford 2022.09 -
Skills
- Collaboration
- Responsible
- Customer Service
- Good listening skills
- Leadership
- Keen problem solver
- Team building
Hobbies and interests
I enjoy playing football and working out. Altogether I enjoy team sports. Volunteering, travelling and doing stuff outdoors also interest me.
Timeline
Customer service officer
HMRC
2024.04 - Current
Bachelor of Laws - Law
University of Bradford
2022.09 -
Customer Service
Bradford city FC
2021.10 - 2022.03
A-Levels - Law, English Language, Politics
New College Bradford
2020.09 - 2022.06
GCSE -
Grange Co-op Academy
2015.09 - 2020.06