Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
Generic

Hamza Nawaz

Bradford,West Yorkshire

Summary

Having achieved excellent grades at GCSE level, and at A-levels, I am now keen on finding a job. I have an enthusiastic attitude when it comes to learning new skills, also I am very quick at picking up new skills. I thrive in a team, working together is a big skill of mine which is proven by the awards I have picked up playing with others in a football club. These awards have come through great communication and social skills. I am desired to help a team improve and happy to take on new challenges. Also, I can work independently and follow instructions to a very high, specific standard. All in all, I own a variety of important skills that will help me improve a team or help bolster a company.

Overview

3
3
years of professional experience

Work History

Customer Service

Bradford city FC
Bradford, West Yorkshire
10.2021 - 03.2022
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
  • Educated clients on benefits and features of company products.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Utilised computer to handle high incoming call volumes.

Customer service officer

HMRC
Bradford
04.2024 - Current
  • Handled inbound and outbound calls from taxpayers, providing guidance on tax-related inquiries.
  • Managed and resolved complaints efficiently, ensuring customer satisfaction and adherence to HMRC policies.
  • Processed and worked on cases, analysing taxpayer information and resolving issues in compliance with regulations.
  • Hybrid working environment, balancing remote and office-based tasks effectively to maintain productivity.
  • Maintained accurate records of interactions and case progress using HMRC systems.
  • Collaborated with internal departments to escalate and resolve complex cases.

Education

GCSE -

Grange Co-op Academy
Bradford
09.2015 - 06.2020

A-Levels - Law, English Language, Politics

New College Bradford
Bradford
09.2020 - 06.2022

Bachelor of Laws - Law

University of Bradford
Bradford
09.2022 -

Skills

  • Collaboration
  • Responsible
  • Customer Service
  • Good listening skills
  • Leadership
  • Keen problem solver
  • Team building

Hobbies and interests

I enjoy playing football and working out. Altogether I enjoy team sports. Volunteering, travelling and doing stuff outdoors also interest me.

Timeline

Customer service officer

HMRC
04.2024 - Current

Bachelor of Laws - Law

University of Bradford
09.2022 -

Customer Service

Bradford city FC
10.2021 - 03.2022

A-Levels - Law, English Language, Politics

New College Bradford
09.2020 - 06.2022

GCSE -

Grange Co-op Academy
09.2015 - 06.2020
Hamza Nawaz