Hamza Mohamud
Smethwick,West Midlands
Summary
Hardworking and dependable professional with experience across customer service, hospital portering, security, warehouse operations, and facilities support. Known for outstanding service, professionalism, and punctuality while working in demanding and fast-paced environments. Skilled in assisting patients and staff in hospital settings with care and discretion, as well as handling physically demanding tasks such as moving equipment, stock, and water supplies. Adaptable team player with a strong work ethic, excellent communication skills, and a commitment to delivering high standards in every role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer service agent
G4S
Birmingham, West Midlands
2024.04 - Current
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Coordinated with team members for superior customer service delivery.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Delivered consistently excellent customer service to guarantee positive company experiences.
Warehouse operator
GI GROUP RECRUITMENT LTD
Redditch, Worcestershire
2023.09 - 2023.12
- Operation of conveyor belts ensured timely sorting of packages.
- Collaborated with team members for smooth warehouse operations.
- Kept warehouse clean, ensuring a safe working environment.
Security officer
FACILITIES & SECURITY GROUP
Birmingham, West Midlands
2023.04 - 2023.12
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Upheld strict access controls for ensuring building security.
Hospital porter
ST GEORGES UNIVERSITY HOSPITAL
London
2021.09 - 2022.09
- Helped maintain stock levels of linens and other supplies in all wards.
- Moved heavy equipment between departments, facilitating optimal use of resources.
Warehouse operator
THE BEST CONNECTION GROUP LTD (TEMP)
Sutton Coldfield, Birmingham
2022.06 - 2022.07
Education
BTEC - Computing
Sandwell College
2020.09 - 2023.06
Skills
- Exceptional Customer Service: Skilled at providing professional, courteous, and efficient service with a strong focus on customer satisfaction
- Professionalism & Punctuality: Reliable, well-presented, and committed to maintaining high standards in all tasks
- Security Awareness: Experienced as a security officer, demonstrating vigilance, attention to detail, and the ability to remain calm under pressure
- Teamwork & Communication: Effective team player with strong communication skills, able to collaborate with colleagues to achieve goals
- Warehouse Operations: Practical experience in fast-paced warehouse environments, handling physically demanding tasks with efficiency and accuracy
- Adaptability & Work Ethic: Flexible and hardworking, with proven ability to succeed in challenging roles and environments
Languages
English
Fluent
Timeline
Customer service agent
G4S
2024.04 - Current
Warehouse operator
GI GROUP RECRUITMENT LTD
2023.09 - 2023.12
Security officer
FACILITIES & SECURITY GROUP
2023.04 - 2023.12
Warehouse operator
THE BEST CONNECTION GROUP LTD (TEMP)
2022.06 - 2022.07
Hospital porter
ST GEORGES UNIVERSITY HOSPITAL
2021.09 - 2022.09
BTEC - Computing
Sandwell College
2020.09 - 2023.06