Hamza Mohamed
London
Summary
Detail-oriented professional with expertise in incident management, root cause analysis, and SLA delivery. Skilled in process optimisation and automation using MySQL, AWS S3 and Freshservice (ITSM).
Strong communicator with a focus on problem-solving, teamwork, and continuous improvement.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Data Operations Analyst
Exchange Data International
2021.10 - 2026.03
- Maintained 80% uptime across production data pipelines through proactive monitoring, log analysis, rapid incident resolution and reducing service disruptions.
- Successfully resolved 95% of client and sales support issues within SLA timelines by effectively communicating and escalating complex concerns through collaborative problem-solving.
- Edited, tested, and deployed VBS scripts into production logging systems, improving data pipeline visibility, reducing processing errors and enhancing operational reliability.
- Improved data pipeline reliability by diagnosing failures and executing SQL-based recovery, ensuring continuous data flow and preventing processing backlogs.
- Managed and delivered zero downtime migration of 200+ automate jobs, enabling scalable, daily client data delivery and improved operational performance.
Sales Advisor
Rohan Designs Ltd
2017.11 - 2021.09
- Supervised a team of 12 sales associates in the men's section, driving a 20% increase in monthly sales over a 6-month period through strategic planning and team motivation.
- Successfully trained six new employees in customer service, data entry, and stock management, resulting in a 95% improvement in task efficiency and customer satisfaction scores within their first 3 months on the job.
- Addressed an average of 25 customer queries daily, achieving a 98% satisfaction rate by providing tailored solutions for garment needs and ensuring a positive shopping experience.
Education
Level 3 Data Analyst Certificate - Data Analysis
Skills Network Bootcamp
2024.05 - 2024.09
BSc - Business Computing
Goldsmiths, University of London
2013.10 - 2016.06
Skills
- Incident Management
- Root Cause Analysis
- SLA Management
- Process Optimisation
- Automation
- MYSQL
- AWS S3
- FileZilla
- VBS
- FreshService (ITSM)
- Attention To Detail
- Teamwork
- Time Management
- Communication
- Problem Solving
- Lateral Thinking
References
References available upon request.
Timeline
Level 3 Data Analyst Certificate - Data Analysis
Skills Network Bootcamp
2024.05 - 2024.09
Data Operations Analyst
Exchange Data International
2021.10 - 2026.03
Sales Advisor
Rohan Designs Ltd
2017.11 - 2021.09
BSc - Business Computing
Goldsmiths, University of London
2013.10 - 2016.06