Hamza Khan
London
Summary
Dependable professional with strong problem-solving and decision-making skills, experienced in fast-paced environments. Demonstrates expertise in health and safety, food hygiene, stock control, and daily operations. Effectively manages workload under pressure, meets targets and deadlines, and supervises and supports team members, including staff training. Organised and adaptable, excelling in both independent and team settings.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work history
Loader and unloader
DO&CO
London
2026.01 - Current
- Loaded and unloaded catering equipment, food supplies, and other goods onto and from catering vehicles.
- Transported catering equipment and supplies safely between the catering facility and aircraft.
- Ensured all items were loaded securely and in the correct quantities according to flight requirements.
- Organised and prepared catering supplies for timely delivery to aircraft at Heathrow Airport.
- Worked to strict deadlines to ensure aircraft catering was delivered on time for scheduled departures.
- Inspected deliveries and catering equipment for accuracy, quality, and visible damage to ensure compliance with standards.
- Collaborated with catering, warehouse, driving, and aircraft turnaround teams to optimise operational efficiency.
- Followed airport security, health and safety, food hygiene, and company procedures at all times.
- Used manual handling techniques safely when moving heavy catering equipment and supplies.
- Maintained a clean, organised, and safe working environment in loading and storage areas.
- Responded quickly to changes in flight schedules and catering requirements in a busy airport environment.
- Communicated effectively with team members and supervisors to ensure smooth and timely operation
Manager in charge
Domino's Pizza
London
2022.02 - 2025.12
- Managed the day-to-day operations of the store, ensuring smooth and efficient running of all areas during busy and quiet periods.
- Supervised, supported, and motivated team members to maintain high standards of customer service, food quality, and overall performance.
- Allocated staff to different areas of the store and delegated tasks according to business needs and customer demand.
- Trained and supported new employees on company procedures, food preparation, customer service, health and safety, and store operations.
- Monitored staff performance and provided guidance and feedback to improve productivity and service standards.
- Managed busy periods effectively by prioritising tasks, coordinating staff, and ensuring orders were prepared and dispatched on time.
- Ensured pizzas and other food products were prepared according to company standards, recipes, portion sizes, and quality requirements.
- Maintained high standards of food hygiene, cleanliness, and health and safety throughout the store.
- Checked stock levels and managed inventory to ensure the store had sufficient ingredients, packaging, and supplies.
- Assisted with stock deliveries, including checking quantities, storing products correctly, and rotating stock to minimise waste.
- Monitored food waste and helped control costs by ensuring ingredients were used efficiently and stored appropriately.
- Handled customer enquiries and complaints professionally, resolving issues quickly while maintaining a high standard of customer service.
- Managed cash handling, tills, refunds, and end-of-shift cash procedures in accordance with company policies.
- Coordinated delivery operations to ensure orders were prepared, checked, and dispatched efficiently.
- Monitored delivery times and worked with drivers and team members to ensure customers received orders promptly.
- Ensured all orders were accurate by checking products, quantities, customer details, and delivery information before dispatch.
- Followed company policies and procedures relating to food safety, security, health and safety, and customer service.
- Completed opening and closing procedures, ensuring the store was secure, clean, organised, and fully prepared for the next shift.
- Monitored sales, targets, staffing levels, and operational performance to support the store in achieving business objectives.
- Worked effectively under pressure and made quick decisions to deal with unexpected problems, staff shortages, high demand, or customer issues.
- Communicated regularly with senior management regarding store performance, staffing, stock levels, customer feedback, and operational issues.
- Maintained a positive and professional working environment by encouraging teamwork, communication, and good staff morale.
- Ensured equipment and work areas were maintained properly and reported any faults or maintenance issues when required.
- Assisted with recruitment, interviewing, onboarding, and developing team members where required.
- Ensured the store consistently maintained high standards of cleanliness, organisation, food quality, and customer service.
- Took responsibility for the overall performance of the store during assigned shifts and ensured all operational tasks were completed efficiently.
Education
A-Levels - Engineering
Uxbridge College
Uxbridge 2024.09 - 2025.06
Skills
- Regulatory compliance
- Catering compliance standards
- Inventory management
- Operational coordination
- Managing deliveries and orders
- Meeting performance and productivity targets
- Maintaining high standards of cleanliness
- Time management
- Workload management
- Problem solving
- Working effectively under pressure
- Team leadership
- Staff training and development
- Supervising staff during busy periods
- Excellent communication skills
- Attention to detail
- Organisational skills
- Customer complaints handling
- Adaptability and flexibility
- Working as part of a team
- Independent work
- Fast-paced work
- Instruction adherence
- Independent work
Timeline
Loader and unloader
DO&CO
2026.01 - Current
A-Levels - Engineering
Uxbridge College
2024.09 - 2025.06
Manager in charge
Domino's Pizza
2022.02 - 2025.12