Hamza Hussain
London
Summary
Accomplished professional with a strong foundation in relationship-building, time-management, and effective communication. Proficient in Microsoft Office Suite and IT literacy, ensuring goal-oriented efficiency and deadline management. Committed to leveraging skills to achieve organisational objectives and drive success.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Accounts Administrator
Mcgee Group
Wembley
04.2024 - Current
- Liaised with clients to manage account enquiries and update relevant data.
- Collaborated with accountants for successful year-end closing procedures.
- Day to day responsibilities for the uploading of invoices and credits received from suppliers and subcontractors onto the McGee document storage system.
- Completion of all new supplier account application forms
- Uploading of banks statements and supplier records onto the McGee document storage system
- Maintenance of the office supplies and placing orders with the procurement team
- Opening and distribution of the incoming and outgoing post
- Assisting with answering of the head office reception calls.
- Assisting the procurement team with the process of GRNS (good, received notes) using the software COINS.
- Assisting the transport team with the payment of penalty charge notices
NHS call handler
NHS Foundation Trust
London, Middlesex
06.2021 - 03.2022
- Identified at risk individuals on calls, following safeguarding and safety procedures.
- Recorded detailed caller information accurately to support medical staff response.
- Processed and actioned high number of calls during busy periods.
- Followed up on queries within agreed timeframes to provide detailed response.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Recorded and relayed accurate information about emergency situations.
- Managed high call volumes calmly during peak periods or emergencies.
- Aided distressed callers – provided reassurance whilst awaiting medical assistance.
IT Apprentice - Infrastructure Technician
Brent Council
London, Middlesex
05.2019 - 04.2020
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Applied critical thinking skills to solve problems and address challenges.
- Answered user questions about hardware and software operation to help resolve problems.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Provided IT support to staff members, improving overall operational efficiency.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Documented repairs in log book to maintain accurate records.
Education
GCSEs - Maths , English , Science , Physical Education , Religious Education , Geography, Media Studies
Ark Academy
London 09.2011 - 07.2017
A-Levels - Economics, Media Studies , Philosophy
Ark Academy
London 09.2017 - 07.2018
Skills
- Relationship-building
- Time-management
- Effective communication
- Microsoft Office Suite
- Goal-Oriented efficiency
- IT literacy
- Deadline management
Languages
English
Native
Urdu
Native
Punjabi
Advanced
Certification
-Completion of the National Citizen Service
- Qualified Fire Marshall
Accomplishments
- Civitas Award winner at school for excellent contributions to society with the North London Citizens.
References
References available upon request.
Timeline
Accounts Administrator
Mcgee Group
04.2024 - Current
NHS call handler
NHS Foundation Trust
06.2021 - 03.2022
IT Apprentice - Infrastructure Technician
Brent Council
05.2019 - 04.2020
A-Levels - Economics, Media Studies , Philosophy
Ark Academy
09.2017 - 07.2018
GCSEs - Maths , English , Science , Physical Education , Religious Education , Geography, Media Studies
Ark Academy
09.2011 - 07.2017
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