Hamza Ahmed
Summary
Offering strong communication and instructional skills, combined with solid foundation in IT knowledge. Skilled in quickly adapting to new technologies and environments, with keen ability to simplify complex concepts for diverse audiences. Ready to use and develop instructional design, IT training, and presentation skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
IT Trainer/Floor Walker
Royal Hallamshire, Northern General Hospital
Sheffield
05.2025 - 07.2025
- Conducted structured training sessions for clinical and managerial teams.
- Customised content for emergency, outpatient, maternity, and inpatient departments.
- Facilitated one-on-one coaching to enhance learning outcomes.
- Supported EPR system go-live with direct assistance and immediate training.
- Monitored attendance and gathered feedback to assess training effectiveness.
- Adapted delivery methods to boost engagement based on participant evaluations.
IT Trainer/Floor Walking
St Helier's Hospital
Epsom
02.2025 - 05.2025
- Conducted comprehensive training across classroom, virtual, and on-the-job settings for clinical and non-clinical users.
- Customised training programmes to suit various roles, including medical and administrative personnel.
- Delivered personalised support and coaching for staff needing extra help.
- Organised refresher sessions and drop-in clinics to ensure sustained user proficiency.
- Evaluated user performance, providing actionable feedback for improvement.
IT Trainer/Floor Walking
Master Private Hospital Cork
Cork
11.2024 - 12.2024
- Identified and resolved common user issues, escalating technical problems as necessary.
- Encouraged confidence in system adoption among hesitant users.
- Recorded and reported recurring issues to training and IT teams for refinement.
- Maintained accurate records of support activities, training logs, and issue escalations.
IT Trainer/Floor Walking
Master Private Hospital Dublin
Dublin
11.2024 - 12.2024
- Company Overview: (Ideal Health)
- Participate in testing environments to understand and validate system processes.
- Provide input into go-live planning and training logistics (rooms, rota coordination, materials).
- Visit departments proactively to check on staff, answer questions, and provide reassurance.
- Be visibly present to build user trust and reduce system anxiety.
- (Ideal Health)
IT Trainer/Floor Walking
Royal United Hospital Bath
Bath
08.2024 - 09.2024
- Company Overview: (Ideal Health)
- Provide real-time support to frontline staff using the EPR system during and after go-live.
- Answer user queries on functionality, navigation, and workflow in clinical settings (wards, clinics, admin areas).
- Identify common user issues and escalate technical/system faults to IT or system leads.
- Offer reassurance and guide users through common tasks (e.g. entering obs, placing orders, viewing results).
- (Ideal Health)
IT Trainer/Floorwalking
University Hospital Coventry & Warwickshire
06.2024 - 07.2024
- Company Overview: (IT Works)
- Develop and maintain training materials (user guides, e-learning).
- Tailor training to clinical and non-clinical staff across multiple departments.
- Conduct end-user assessments and provide feedback to support learning outcomes.
- Collaborate with clinical leads and system administrators to ensure training aligns with workflows.
- (IT Works)
IT Trainer/Floorwalking
Hillingdon Hospital
11.2023 - 12.2023
- Delivered prompt support and guidance to healthcare professionals, ensuring the smooth and efficient operation of the Cerner system during their shifts.
- Acted as a liaison between clinical staff and the hospital's IT department, facilitating the swift resolution of technical issues to uphold uninterrupted workflow.
- Stayed current with the latest Cerner system updates and enhancements, providing precise assistance and guidance for optimal system utilisation.
IT Trainer/Floor Walking
Northwick Park Hospital
08.2023 - 09.2023
- Served as a point of contact between the medical staff and the hospitals IT department to speed up the settlement of technological problems.
- Ensured clinical staff, including doctors and nurses could go around the hospital efficiently and safely.
- Maintained current knowledge of Cerner System updates and improvements to offer correct support and guidance.
- Offered sympathetic, patient centred assistance to ensure that medical professionals felt at ease and competent utilising the system put in place.
IT Trainer/Floor Walking
Milton Keynes University Hospital Trust
05.2023 - 06.2023
- Training all clinical staff on Capacity Management in Cerner.
- Completed training and e-learning modules for Capacity management as well as the workflow for Doctors, Nurses & Admin staff.
- At the elbow support and working in all wards.
IT Trainer/Floor Walking
Worcester Acute Hospital
01.2023 - 03.2023
- Training all clinical staff on an EPMA software called AllScripts/Sunrise.
- Training all departments of the hospital and delivering knowledge of the software to end users.
- Supporting the Go Live as a floorwalker specifically in Inpatient and Theatre departments.
IT Trainer/Floor Walking
East Surrey Trust
09.2022 - 10.2022
- Training all clinical staff on a Cerner update, First net, Powerchart.
- Completed training and e-learning modules for Powerchart, Capacity management as well as the workflow for Doctors, Nurses & Admin staff.
- Working in all departments of the hospital and teaching staff how to use the new and updated Cerner system.
IT Trainer/Floor Walking
Moorfield Eye Hospital
08.2022 - 08.2022
- Multitasking different lines of communication.
- Working with outpatients and inpatients training all clinicians on OpenEyes.
- Troubleshooting and supporting NHS staff with printers and IT issues.
- Providing remote and at the shoulder training and support to all clinicians using the system.
IT Trainer/Floor Walking
North Bristol Trust
06.2022 - 07.2022
- Multitasking different lines of communication.
- Working with outpatients and in theatres Training all clinicians on Careflow.
- Assisting, Troubleshooting and supporting NHS staff with printers and IT issues.
Education
A-Levels - Biology
Cranford Community College
City of London 09.2017 - 05.2019
A-Levels - Chemistry
Cranford Community College
London 09.2017 - 05.2019
A-Levels - Philosophy Ethics
Cranford Community College
London 09.2017 - 05.2019
Skills
- Teamwork
- Cerner Millennium
- Microsoft Office
- Leadership
- Accounting
- Safeguarding
- Risk Assessment Training
- Careflow
- Programming proficiency
- System C
- OpenEyes
Affiliations
- Reading, Running, Gym
Languages
English
Beginner
Urdu
Upper intermediate
References
References available upon request.
Timeline
IT Trainer/Floor Walker
Royal Hallamshire, Northern General Hospital
05.2025 - 07.2025
IT Trainer/Floor Walking
St Helier's Hospital
02.2025 - 05.2025
IT Trainer/Floor Walking
Master Private Hospital Cork
11.2024 - 12.2024
IT Trainer/Floor Walking
Master Private Hospital Dublin
11.2024 - 12.2024
IT Trainer/Floor Walking
Royal United Hospital Bath
08.2024 - 09.2024
IT Trainer/Floorwalking
University Hospital Coventry & Warwickshire
06.2024 - 07.2024
IT Trainer/Floorwalking
Hillingdon Hospital
11.2023 - 12.2023
IT Trainer/Floor Walking
Northwick Park Hospital
08.2023 - 09.2023
IT Trainer/Floor Walking
Milton Keynes University Hospital Trust
05.2023 - 06.2023
IT Trainer/Floor Walking
Worcester Acute Hospital
01.2023 - 03.2023
IT Trainer/Floor Walking
East Surrey Trust
09.2022 - 10.2022
IT Trainer/Floor Walking
Moorfield Eye Hospital
08.2022 - 08.2022
IT Trainer/Floor Walking
North Bristol Trust
06.2022 - 07.2022
A-Levels - Biology
Cranford Community College
09.2017 - 05.2019
A-Levels - Chemistry
Cranford Community College
09.2017 - 05.2019
A-Levels - Philosophy Ethics
Cranford Community College
09.2017 - 05.2019
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