HAMZA AFRIDI
Falkirk,UK
Summary
Dynamic professional with a proven ability to multitask efficiently and maintain attention to detail. Strong organizational skills and quick decision-making capabilities enhance client communication and customer service. Committed to advancing expertise in strategic planning while fostering a collaborative environment focused on client satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Petrol attendant
BP and Esso
Falkirk, UK ( Scotland )
2025.06 - Current
- Operated tills accurately, reduced discrepancies at close of business day.
- Promoted station's loyalty programme to increase long-term customer retention.
- Adhered to health and safety regulations, maintained secure environment.
- Provided excellent customer service to enhance station reputation.
- Completed daily paperwork meticulously, ensured accurate record-keeping.
- Stocked shelves in the shop, maximised product visibility and sales opportunities.
- Responded promptly to spillages on the forecourt, prevented accidents or injuries.
- Monitored fuel stocks regularly to prevent shortages.
- Managed queues effectively during rush hours, enhanced customer experience.
- Directed traffic during peak hours for efficient operation.
- Assisted customers with tyre pressure checks to improve road safety.
- Handled cash transactions, ensured accuracy.
- Handled payments using cash, cheque and credit card with zero error.
- Created and maintained displays and signs with updated pricing and promotions.
Dispatcher
Good Guard Security
peshawar, Pakistan
2024.02 - 2025.03
- Facilitated shift changeovers to ensure smooth operations.
- Provided excellent customer service by promptly addressing queries.
- Assisted in implementing new dispatch procedures to enhance productivity levels.
- Compiled reports on dispatch activities to support future planning.
- Managed high volumes of inbound calls calmly during peak times.
- Utilised software tools for effective resource allocation.
- Supported recruitment processes to help build a reliable team.
- Responded to emergency and non-emergency calls, recording critical information.
Education
Bachelor of Business Administration - Finance
Iqra National University
Pakistan 2020.09 - 2024.12
Msc International Business Management -
Edinburgh Napier University
Edinburgh 2025.06 -
Skills
- Multitasking efficiency
- Attention to Detail
- Telephone skills
- Quick decision-making
- Strong organisational skills
- Typing speed
- Multitasker
- Customer Service
- Interpersonal communication
- Team Leadership
- Strategic planning
- Client communication
Timeline
Petrol attendant
BP and Esso
2025.06 - Current
Msc International Business Management -
Edinburgh Napier University
2025.06 -
Dispatcher
Good Guard Security
2024.02 - 2025.03
Bachelor of Business Administration - Finance
Iqra National University
2020.09 - 2024.12