Hamna Nadeem
Colchester,Essex
Summary
Driven and personable professional with a strong foundation in healthcare, patient support, and mental health awareness. Experienced in relationship building, client and patient engagement, and delivering person-centred service within high-pressure environments. Adept at managing multiple priorities, meeting targets, and maintaining accurate records. Now seeking to leverage healthcare knowledge, communication skills, and organisational expertise to succeed as a Trainee Recruitment Consultant in the UK’s leading healthcare recruitment agency.
Overview
7
7
years of professional experience
Work history
Patient Support Assistant
Citi Lab
Islamabad
04.2021 - 08.2024
- Acted as first point of contact, supporting patients with appointment processes and healthcare navigation.
- Built rapport with individuals from diverse backgrounds, ensuring a positive, professional service experience.
- Managed scheduling, maintained accurate records, and followed up to encourage engagement in healthcare services.
- Promoted awareness of healthcare services, acting as a trusted point of information.
Mental Health Support Worker
Shifa International Hospital
Islamabad
06.2019 - 08.2020
- Supported individuals with mental health needs, providing empathy, active listening, and tailored guidance.
- Liaised with healthcare professionals, contributing to effective care coordination and client satisfaction.
- Maintained clear, accurate, and confidential records, supporting compliance with organisational policies.
- Assisted clients in setting and achieving personal goals, improving engagement and retention in programmes.
Intern – Mental Health & Nutrition Awareness
Empowerment through Creative Integration (ECI)
Islamabad
06.2017 - 07.2017
- Contributed to health awareness campaigns, promoting mental well-being and nutrition in community settings.
- Engaged stakeholders including educators and community leaders to maximise reach and impact.
- Produced educational content tailored to diverse audiences, increasing participation in health initiatives.
Education
Bachelor of Science - Bioscience
Comsats University Islamabad
Islamabad 09/2020 - 01/2024
Master of Science - Global Public Health
University of Essex
Colchester 10/2024 -
Skills
- Candidate & client relationship building
- Customer service excellence
- Communication & interpersonal skills
- Sourcing & qualifying individuals
- Meeting KPIs and targets
- Organisational & time management skills
- Negotiation & influencing skills
- Solutions-focused approach
- Safeguarding awareness & compliance
- Team collaboration
- Cultural competence
Timeline
Patient Support Assistant
Citi Lab
04.2021 - 08.2024
Mental Health Support Worker
Shifa International Hospital
06.2019 - 08.2020
Intern – Mental Health & Nutrition Awareness
Empowerment through Creative Integration (ECI)
06.2017 - 07.2017
Bachelor of Science - Bioscience
Comsats University Islamabad
09/2020 - 01/2024
Master of Science - Global Public Health
University of Essex
10/2024 -
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