Hamna Hoque
Northampton,United Kingdom
Summary
Customer-focused individual with experience in customer service and financial record handling. Demonstrates strong accuracy, attention to detail, and professionalism when managing transactions, resolving queries, and handling confidential information. Experienced in working within set procedures and maintaining service standards in busy environments. Seeking a Customer Service Advisor position within banking to develop long-term experience in a regulated financial services environment.
Overview
2027
2027
years of professional experience
Work history
Accounts Assistant
Time Tax London
London
- Processed sales, purchase, and cash transactions with a high level of accuracy.
- Maintained accounts payable and receivable records and updated financial data using accounting software.
- Verified financial information and checked documentation for discrepancies before recording.
- Supported reconciliation and month-end record keeping processes.
- Handled confidential financial information responsibly in line with data protection expectations.
- Communicated with clients via email and telephone to resolve queries and obtain information.
Customer Service & Payments Assistant
Opium restaurant
Northampton, Northamptonshire
2025.11 - 2026.03
- Provide professional customer service in a busy, high-pressure environment.
- Handle customer payments accurately using card and cash systems.
- Resolve customer queries calmly and efficiently.
- Follow workplace procedures to ensure service standards are met.
- Work reliably across shifts as part of a team.
Customer service assistant
Dahab Steak & Grill
Northampton , Northamptonshire
2024.08 - 2024.11
- Communicated clearly with customers to take order and explain information.
- Ensured customer needs were understood and met promptly.
- Maintained a professional and polite manner at all times.
Education
NVQ Level 4 - Business
Northampton College
NorthamptonNVQ Level 3 - Business
Northampton College
NorthamptonGCSEs - General Education
Malcolm Arnold Academy
NorthamptonSkills
- Customer service and customer query resolution
- Cash and card transaction handling
- Transaction accuracy and attention to detail
- Handling confidential and sensitive information
- Following procedures and compliance standards
- Record keeping and data accuracy
- Problem solving in customer-facing situations
- Clear verbal and written communication
- Time management and reliability
- Working calmly under pressure
- Basic IT systems and data entry
Languages
Urdu
Intermediate
English
Proficient (C2)
Timeline
Customer Service & Payments Assistant
Opium restaurant
2025.11 - 2026.03
Customer service assistant
Dahab Steak & Grill
2024.08 - 2024.11
NVQ Level 3 - Business
Northampton College
GCSEs - General Education
Malcolm Arnold Academy
Accounts Assistant
Time Tax London
NVQ Level 4 - Business
Northampton College