Hamish Snape

· Planned weekly rotas, evaluating key trading hours and staff availability to ensure allocated expense limits were not exceeded.

· Ensured daily and monthly paperwork was completed on time and to Restaurant excellence visitation (REV) standards.

· Developed close personal relationships with staff and superiors, procuring a happy work environment, and allowing new procedures and systems to be implemented cohesively.

. Designed and implemented training to further develop staff based on business goals.

. Full running of the store when restaurant manager took leave.

.Directed day-to-day work of 20 employees and motivated teams to exceed objectives.

• Evaluated crew outputs and delivered constructive feedback to improve productivity.
• Motivated staff to adhere to brand quality standards.
• Upheld health and safety regulations to prevent injuries in a potentially hazardous environment.
• Recruited and trained new staff, ensuring suitability for the role, and helping new starters integrate on a personal basis and thrive professionally.
• Navigated complaints by ensuring the customer feels heard and leaves happy, implementing appropriate changes where necessary, while also protecting staff from abuse.

• Joined and correctly fit attachments to marquees.
• Installed cables, ropes and wires on marquee sites.
• Fitted swags, carpets and chandeliers to the marquees precisely to ensure customer satisfaction.
• Loading and unloading van with correct equipment, framing and liners to match load parameters.
• Working harmoniously in a team to mitigate time constraints.

• Processed sale and refund transactions as a cashier efficiently to reduce customer waiting times, often as the only front of house staff member.
• Operated cash registers with proficiency during high-transaction trading hours.
• Completed cleaning tasks throughout the day, meeting health and safety standards and ensuring customer satisfaction.
• Prepared ingredients in line with predicted sales to reduce waste.
• Cooked and assembled products consistently attaining uniform brand standards.