Hamish O'Shea
Edinburgh
Summary
Hospitality professional with nearly five years of experience in high-volume cafes and restaurants, progressing from barista to supervisor and venue manager. Proven expertise in front-of-house leadership, staff training, and operational management. Skilled in cash reconciliation, inventory coordination, and rapid issue resolution. Ready to leverage barista expertise and strong leadership skills in dynamic hospitality environments in the UK.
Overview
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Grounds and Event Staff
Hedingham Castle
Castle Hedingham
2026.03 - 2026.07
- Set up and staffed events and weddings, including bar service and front-of-house duties.
- Conducted grounds maintenance and provided support for events and venue hospitality, ensuring high standards of presentation.
- Operated light machinery and equipment for landscaping and property maintenance, enhancing site aesthetics and functionality under supervision.
- Developed skills in property management and machinery operation, prioritising safety and maintaining site presentation.
Venue Manager
Via Battisti
Mount Martha
2021.03 - 2026.03
- Led front-of-house team by recruiting, training, and rostering staff for demand.
- Managed inventory ordering and stock rotation, minimising waste and optimising costs.
- Maintained food safety and RSA compliance and handled opening and closing procedures.
- Delivered exceptional customer service by resolving issues promptly and maintaining consistent quality.
- Prepared specialty coffee to high standard, enhancing customer satisfaction in fast-paced service.
- Maintained cleanliness of machines to uphold service standards. and replaced broken parts to maintain equipment.
- Reconciled cash register daily to ensure accurate financial reporting. daily and reported figures to the owner for oversight.
Restaurant Supervisor
Squires Loft Steak House
Mornington
2023.10 - 2024.12
- Oversaw floor and bar operations during service, allocating sections and coordinating breaks to maintain efficiency and service quality.
- Trained new FOH staff on service standards, POS, and responsible alcohol service, ensuring compliance and consistency in guest interactions.
- Managed bookings, waitlists and table turns to maximise covers.
- Resolved guest issues promptly and professionally; supported closing and cash-up.
- Coordinated stock rotation and collaborated with the kitchen for smooth service.
- Promoted from waiter to bartender and then supervisor in high-volume steakhouse, enhancing service delivery and customer experience.
Supermarket Assistant
IGA
Mount Martha
2020.09 - 2021.03
- Customer Service
- Organised and filled shelves to enhance product availability for customers.
- Monitored inventory levels to ensure stock availability and prevent shortages.
- Designed and implemented product displays to maximise sales potential.
- Maintained cleanliness of store areas to provide a tidy shopping environment.
Education
VCE certificate -
Mornington Secondary Collage
Mornington 2018.01 - 2023.11
Balcombe Grammer School
AustraliaSkills
- Customer service
- Speciality coffee brewing
- Latte artistry
- Ability to work under pressure
- Team collaboration
- Communication skills
- Critical thinking
- Leadership skills
Certification
- RSA (Responsible Service of Alcohol, Australia)
- General Food Safety Certificate (Australia)
REFERENCES
- Cameron, Sweatman, camsweatman@gmail.com, 0402035751, Mount Martha Primary School
- Dan, Force, Owner, 0401 039 625, Via Battisti
Hobbies and Interests
Health and Fitness, Golf
Timeline
Grounds and Event Staff
Hedingham Castle
2026.03 - 2026.07
Restaurant Supervisor
Squires Loft Steak House
2023.10 - 2024.12
Venue Manager
Via Battisti
2021.03 - 2026.03
Supermarket Assistant
IGA
2020.09 - 2021.03
VCE certificate -
Mornington Secondary Collage
2018.01 - 2023.11
Balcombe Grammer School