Hamed Ahmed Alama
BIRMINGHAM,West midlands
Summary
Enthusiastic and customer-focused professional with a solid background in providing excellent service in retail and logistics environments. Proven ability to communicate effectively, resolve issues efficiently, and maintain a positive and helpful attitude under pressure. Skilled in handling inquiries, managing complaints, and ensuring customer satisfaction. Committed to delivering a high standard of service and contributing positively to team success.
Overview
2
2
years of post-secondary education
Work History
Royal mail
Angard Staffing
BIRMINGHAM, West Midlands
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail customer service
Hennes & Maurtiz Retail Pvt , Birmingham
BIRMINGHAM, West Midlands
- Ensured customer satisfaction by delivering professional service and workmanship.
- Provided friendly, engaging customer service with a smile.
Tesco Extra
Tesco
BIRMINGHAM, West Midlands
- Delivered excellent customer service in a fast-paced retail environment, ensuring a positive shopping experience for all customers.
- Handled stock replenishment, pricing, and merchandise displays, helping maintain store standards and efficiency.
- Operated tills and self-service checkouts, processed transactions accurately, and managed cash handling responsibilities.
Parcel Packer
First Call
BIRMINGHAM, West Midlands
- Manged Parcels under pressure
- Delivered in timely Manner
Education
Btec - Engineering
Birmingham Metropolitan college
West Midlands 09.2020 - 06.2022
Skills
Great Customer Service
Problem Solving
Time Management
- Calm under pressure
- Communication skills
Languages
English
Advanced
Arabic
Upper intermediate
Affiliations
- Volunteering:Regularly support community events, helping organize and assist attendees, which strengthens my communication and teamwork skills.
- Problem Solving Games: Enjoy puzzles and logic games like Sudoku and escape rooms, which help me stay sharp and think quickly under pressure.
- Listening to Podcasts (Customer Experience & Self-Development): Keen on topics like effective communication, emotional intelligence, and customer satisfaction strategies.
Timeline
Btec - Engineering
Birmingham Metropolitan college
09.2020 - 06.2022
Royal mail
Angard Staffing
Retail customer service
Hennes & Maurtiz Retail Pvt , Birmingham
Tesco Extra
Tesco
Parcel Packer
First Call
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