Hamda Hassan
Summary
Entry-level Digital Workplace Consultant with structured training from the Ten10 Academy and hands-on experience supporting users analysing digital system usage and delivering practical technology solutions. Strong foundation in Microsoft 365 concepts, data analysis and web technologies combined with proven client-facing communication skills. Experienced in troubleshooting training non-technical users and supporting adoption of digital tools. Highly motivated to develop within a consulting environment, contributing to digital transformation and enterprise technology initiatives while remaining open to diverse technology roles.
Overview
5
5
years of professional experience
Work History
Consultant in Training
Ten10
10.2025 - Current
- Completed intensive consultant training covering digital systems, enterprise IT, and structured delivery methods.
- Gained hands-on experience with Three-Tier Architecture, including front-end, back-end, and data layers.
- Applied Agile methodologies, including Scrum ceremonies, user stories, and iterative delivery.
- Developed strong problem analysis and requirements clarification skills, simulating real client engagements.
- Trained in change and adoption principles, understanding how users interact with digital platforms and how to drive uptake.
- Strengthened professional consulting behaviours, including stakeholder communication, structured thinking, and clear documentation.
- Digital workplace fundamentals
- User adoption & change awareness
- Stakeholder communication
- Incident and issue analysis
- Requirements gathering & documentation
- Agile delivery & collaboration
Patient Coordinator - First Line Digital Support
Newton Medical Centre
01.2022 - 01.2025
- Act as the first point of contact for users experiencing issues with digital systems, resolving access, login, and functionality problems.
- Support adoption of online platforms by guiding users through system features and best practices.
- Identify recurring usage issues and contribute to service improvements through analysis and feedback.
- Communicate complex technical steps clearly to non-technical users, ensuring confidence and understanding.
- Work collaboratively with internal teams to maintain reliable digital service delivery.
- Consulting relevance:
- User support
- Adoption enablement
- Clear communication
- Attention to detail
WordPress Consultant
Digito Byte
02.2023 - 11.2023
- Provided platform consultation and technical support to clients, resolving performance, security, and usability issues.
- Conducted audits and recommended improvements to increase reliability and user experience.
- Supported clients in understanding platform features, improving long-term adoption and independence.
WordPress Developer
Creative Web Solutions
01.2021 - 07.2021
- Configured and maintained content-driven digital platforms with a focus on usability and performance.
- Troubleshot technical issues affecting user experience and implemented improvements.
- Provided ongoing support and documentation to clients.
- Automated backup and security processes to ensure platform reliability.
Education
DATA AND SQL COURSE -
CODE FIRST GIRLS
01.2023
Bachelors - Computer Science
CITY UNIVERSITY, LONDON
01.2018
A Level - ART
CAPITAL CITY ACADEMY
01.2015
BTEC - Business Diploma
CAPITAL CITY ACADEMY
01.2015
IT Subsidiary Diploma -
CAPITAL CITY ACADEMY
01.2015
GCSE -
CAPITAL CITY ACADEMY
01.2013
Skills
- Microsoft 365 fundamentals
- SQL
- PostgreSQL
- HTML
- CSS
- JavaScript
- WordPress
- Windows
- MacOS
- Git
- Docker
- User adoption
- Platform configuration
- Troubleshooting
- Usage analysis
- Insight generation
- Training
- Knowledge transfer
- Incident management
- Clear communication
- Problem-solving
- Analytical thinking
- Time management
- Independent working
- Solutions-oriented mindset
Projects
SQL Data Analysis Project with Code First Girls I built a relational database to analyse patient appointment data. Used SQL queries to identify usage patterns and root causes of missed appointments. Translated data insights into clear practical recommendations for operational improvement. Demonstrated ability to use analytics to support measurable outcomes.
References
Available upon request
Timeline
Consultant in Training
Ten10
10.2025 - Current
WordPress Consultant
Digito Byte
02.2023 - 11.2023
Patient Coordinator - First Line Digital Support
Newton Medical Centre
01.2022 - 01.2025
WordPress Developer
Creative Web Solutions
01.2021 - 07.2021
DATA AND SQL COURSE -
CODE FIRST GIRLS
Bachelors - Computer Science
CITY UNIVERSITY, LONDON
A Level - ART
CAPITAL CITY ACADEMY
BTEC - Business Diploma
CAPITAL CITY ACADEMY
IT Subsidiary Diploma -
CAPITAL CITY ACADEMY
GCSE -
CAPITAL CITY ACADEMY