Hamda Ali
London,Middlesex
Summary
Resourceful Team Leader with a proven ability to streamline operations and enhance team productivity through innovative strategies that improve workflow efficiency and customer satisfaction. Possesses a strong background in team collaboration and project coordination, coupled with expertise in effective communication, problem-solving, and time management. Eager to utilise and further develop leadership, organisational, and interpersonal skills in the role of Amazon Project Manager Apprentice.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Senior team member
Greggs Bakery
City of London, City of Westminster
02.2023 - 09.2024
- Cultivated a positive and supportive work environment through effective communication and relationship-building with team members.
- Demonstrated strong problem-solving skills by swiftly addressing customer complaints and minimising disruptions with solutions, such as refunds and complementary products.
- Implemented cost-saving measures, including on-demand baking, showcasing a commitment to sustainability and reducing food waste.
- Directed daily operations and supervised team activities to enhance productivity and operational efficiency in a fast-paced setting.
- Executed planning and organisation of food preparation tasks in line with restaurant standards, ensuring consistent quality and service.
- Efficiently processed and managed high volumes of orders while maintaining accuracy, enhancing customer experience.
- Adhered to health and safety regulations, implementing sanitation protocols to protect customers and employees from cross-contamination.
- Led and motivated team members during shifts, driving sales and ensuring compliance with food safety standards.
- Delegated tasks effectively, aligning team strengths with operational needs to maximise efficiency.
- Exhibited a passion for learning by embracing new methods and strategies for continuous improvement in service delivery and team management.
Private tutor
self employed
London, Ealing
09.2020 - 04.2022
- Utilised innovative teaching methods to increase student engagement by introducing interactive activities, including trips to the Science Museum.
- Organised lesson planning, according to the national curriculum, developing deeper understanding of topics studied in school, for under-achieving students.
- Developed customised homework assignments, enhancing comprehension of topics after every lesson.
- Analysed exam results and tailored personalised study plans for each student to achieve their predicted grade every academic term.
- Provided new, enjoyable perspectives on the importance of educational success for underachieving, low-income ethnic minority students, to increase motivation and interest towards education.
Education
A-Levels -
Featherstone High School
London 09.2020 - 07.2022
GCSEs -
Featherstone High school
London 09.2017 - 07.2020
Skills
- Customer Service
- Issue resolution
- Priority management
- Project coordination
- Risk management
- Complaint handling
- Attention to Detail
- Leadership
- Team work
- Organisation
- Time management
- Passion for learning
- Data analysis
- Quality control
- Thrives in fast-environments
Timeline
Senior team member
Greggs Bakery
02.2023 - 09.2024
Private tutor
self employed
09.2020 - 04.2022
A-Levels -
Featherstone High School
09.2020 - 07.2022
GCSEs -
Featherstone High school
09.2017 - 07.2020
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