Hambel Goodchild
Shenfield
Summary
A dedicated and highly motivated professional who has an expertise in critical thinking, problem solving, and resolving complex disputes.
In my role as Adjudicator and Vulnerability Coordinator I specialise in supporting vulnerable consumers. I am confident in developing internal documentation and training to improve and expand our capabilities as a service.
Experienced in risk management with an understanding of compliance, data protection, data analysis and liaising with third parties. In addition I bring a confidence with presenting and leadership.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Adjudicator and Vulnerability Coordinator
The Motor Ombudsman
02.2024 - Current
- Resolving motor disputes of a complex nature
- Using comprehensive knowledge of the Consumer Rights Act and relevant contract law to investigate cases
- Speciality in assisting vulnerable consumers during the adjudication process
- Using fairness and impartiality when writing decisions
- Making informed decisions based on The Motor Ombudsman Codes of Practice
- Supporting the team with continuous improvement and conducting training for new staff
- Developing internal documents to improve The Motor Ombudsman's service for vulnerable consumers
- Leading projects for the vulnerability team
- Presenting how The Motor Ombudsman identifies and handles vulnerability
- Pitching to attain ISO 22458 - 2022
Resolution Consultant
The Learning People
Brighton, Brighton and Hove
08.2023 - 02.2024
- Resolve mid to high complexity disputes whilst adhering to legal regulations and internal polices
- To rewrite and update investigation documents for internal compliance
- To prepare cases and correspond with The Financial Ombudsman
- Investigating disputes and making informed and impartial decisions
- Persuasive writing and evidence based decision making skills
- Train new staff and write new training documentation and development
- Knowledge of safeguarding practice and vulnerable consumer management
- Monitor and report on complaint trends and identifying root-causes
Contact Officer
Sussex Police
Lewes, East Sussex
01.2023 - 08.2023
- To handle emergency 999 and non-emergency 101 calls, responding promptly to life threatening situations and crimes of all natures
- Conducting thorough crime investigation and managed data using policing software and the national database
- The initial contact for front-line policing, ensuring professional and effective communication
- To produce home office reports and records for legal purposes and shared pertinent information on crime prevention
- Applying problem-solving skills and provided crisis intervention with a calm and controlled response to support all members of the public involving those with complex vulnerabilities
- Speciality in assisting vulnerable members of the public and identifying potential welfare concerns
Emergency Medical Dispatcher
The London Ambulance Service
London
02.2021 - 01.2022
- Responding to emergency life-threatening calls and to provide life-saving medical assistance
- To document patient information and liase with other healthcare professionals
- Compliance with NHS procedures and guidelines
- Effective communication by using deescalation methods to manage high pressure emergencies
- To dispatch correct resources and organise scenes of a medical emergency
Education
Bachelor of Music - Classical Music
Trinity Laban Conservatoire of Music and Dance
London 09.2017 - 07.2021
A-Levels -
The Purcell School of Music
Hertfordshire 09.2013 - 07.2017
Skills
- Strong written and verbal communication with the ability to adapt to a persons needs and requirements
- Critical thinking and problem solving
- Data analysis
- Liaison with consumers, businesses and third parties
- Policy development and oversight
- Presentation drafting and delivery
- Root cause analysis and corrective action plans
- Risk management
- Knowledge of data protection and privacy
- Knowledge of the importance and compliance surrounding ISO's
- Highly motivated and the ability to learn quickly
Certifications
- Providing Inclusive Services CTSI
- Effective Communication for Vulnerable Consumers CTSI
Timeline
Adjudicator and Vulnerability Coordinator
The Motor Ombudsman
02.2024 - Current
Resolution Consultant
The Learning People
08.2023 - 02.2024
Contact Officer
Sussex Police
01.2023 - 08.2023
Emergency Medical Dispatcher
The London Ambulance Service
02.2021 - 01.2022
Bachelor of Music - Classical Music
Trinity Laban Conservatoire of Music and Dance
09.2017 - 07.2021
A-Levels -
The Purcell School of Music
09.2013 - 07.2017
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