Hamaima Ali

• Reporting lost and stolen more cards
• Adding any mist more points/promotions
• Setting customers up for Morrisons more app.
• dealing with customer queries via emails/telephone
• Participated in team meetings sharing best practices for improving service delivery.
• Improved customer satisfaction by effectively handling complaints and inquiries.

• Having to create conversation to meet customer needs, letting my personality shine.

• Taking calls from customers who are thinking of leaving or want to make changes to their sky package.

• Raising complaints for unhappy customers and coming through with resolutions.

• Making sure I keep customer promises by always giving call backs or looking into accounts if needed.

• Participated in training and seminars to enhance skills and promote growth.

• Shadowed manager to broaden knowledge and learn tasks.

• Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels.

• Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements

• Maintain a good understanding of Bank's products and services including key features and benefits.

• Ensure that all call handovers to other areas of the Group are carried out in an effective and efficient manner.

• Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and escalations dealt with efficiently

• Ordering lost/ stolen debit card and pins.

• Going through statement's and ordering paper copies

• Helping customers with financial difficulties

• Transferring payments between accounts and to recipients

• Merchandised pharmacy goods according to company standards and with an eye for grabbing customer attention.
• Maintained thorough patient medication records, ensuring confidentiality and safety of information in line with data protection laws.
• Handled patient queries accurately and appropriately, maintaining continued discretion and confidentiality.
• Assisted pharmacy staff in preparing medications and filling orders.
• Received incoming supplies and stocked in correct locations.
• Provided administrative support including, filing, copying and faxing.
• Greeted customers and provided friendly, knowledgeable service
• Processed incoming drug orders.
• Answered telephones and provided information about order status, shop hours and pharmacy procedures.

• Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching
• Meet personal performance targets and Key Performance Indicators
• Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression
• Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments
• Fully comply with company policies including those for personal data security, safeguarding and health & safety