Hamada Slimi
London,united kingdom
Summary
Dedicated professional with expertise in query resolution and bilingual customer support, demonstrating exceptional written and verbal communication skills. Proven ability to enhance customer sales support through effective problem-solving and client interaction. Committed to leveraging skills in a dynamic environment to drive customer satisfaction and business success.
Overview
14
14
years of professional experience
Work history
Customer assistant
lidl Gb
London, united kingdom
01.2020 - Current
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Collaborated efficiently with team members to maintain smooth store operations.
Customer assistant
Subway
london , united kingdom
09.2017 - 01.2020
- Ensured health and safety regulations complied within work premises at all times.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with product selection to ensure satisfaction.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
waiter and chef
hotels
tunisia - hammamet , tunisia
09.2012 - 08.2014
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Education
NVQ Level 3 - cars body repair and painting
sectorial training center for automative mechanics
tunisia 09/2007 - 09/2009
NVQ Level 3 - professional cookery
tourism training center in hammamet
tunisia 09/2012 - 09/2014
NVQ Level 2 - cabin crew online course
South Thames College
London 10/2025 - 10/2025
Skills
- Query resolution
- Written and verbal communication skills
- Bilingual customer support
- Customer sales support
Timeline
Customer assistant
lidl Gb
01.2020 - Current
Customer assistant
Subway
09.2017 - 01.2020
waiter and chef
hotels
09.2012 - 08.2014
NVQ Level 2 - cabin crew online course
South Thames College
10/2025 - 10/2025
NVQ Level 3 - professional cookery
tourism training center in hammamet
09/2012 - 09/2014
NVQ Level 3 - cars body repair and painting
sectorial training center for automative mechanics
09/2007 - 09/2009