HAMAD AHMED
Manchester
Summary
Confident individual with excellent organisation and interpersonal skills. Works quickly and accurately to maintain smooth, error-free customer support. Computer literate and quick to learn new systems and processes for reliable services.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Passenger service agent
swissport
Manchester
2026.02 - Current
- Verified passenger documents promptly to speed up check-in processes.
- Allocated seats efficiently to maximise cabin utilisation and comfort.
- Coordinated with ground staff to improve airport workflow and efficiency.
- Communicated flight delays and cancellations clearly to maintain passenger trust.
- Greeted customers warmly at airport arrival to improve first impressions.
- Handled difficult customers politely yet firmly to keep control professional.
Sales assistance
JD Sports
Manchester
2025.09 - 2026.01
- Delivered consistently high sales performance, meeting and regularly exceeding daily and weekly targets in a fast-paced retail environment.
- Maintained excellent customer service, handling queries, returns, and complaints professionally to ensure a positive shopping experience.
- Ensured accurate stock management, including replenishment, stock rotation, and maintaining visual merchandising standards.
- Worked effectively as part of a team to meet department goals, while also taking initiative to work independently when required.
- Demonstrated strong communication skills by engaging with customers and supporting colleagues during busy periods.
- Made sure I completed all my additional tasks with precision such as guiding to right product , and sell any addition products provided.
Professional fundraiser
R1ver
Manchester
2025.02 - 2025.09
- Developed and executed successful fundraising campaigns, exceeding financial targets.
- Built and maintained strong donor relationships through persuasive communication and trust.
- Gained expertise in event planning, proposal writing, and donor management systems (e.g., CRM tools).
- Strengthened skills in sales, customer engagement, and public speaking-applicable across industries.
- Adapted quickly to different platforms (digital, in-person, B2B/B2C), showing flexibility and initiative.
- Led teams and collaborated across departments to deliver results under pressure.
- Applied time management, problem-solving, and attention to detail to meet critical deadlines.
sales assistant
sports direct
Trafford retail park, manchester
2022.06 - 2024.11
- Achieved sales targets for three consecutive quarters. Played a key role in a team project that improved store layout
- Providing exceptional customer service to ensure a positive shopping experience for all customers.
- Operated the till efficiently, managing transactions and handling cash with accuracy.
- Collaborated effectively with team members, contributing to the work environment and achieving sales targets.
- Maintained product displays, restocking shelves, and assisting customers with product inquiries to drive sales and enhance customer satisfaction.
Education
Bsc - Law
Manchester Metropolitan University
Manchester 2024.09 - 2026.08
A Level - undefined
Cheadle college
Manchester 2022.09 - 6 2024
GCSE’s - undefined
Lostock High School
Stretford, Manchester 2017.09 - 6 2022
Skills
- Communication
- Time management
- Problem-solving
- Teamwork
- Organizational skills
- Interpersonal skills (expert)
- Confident
- Punctual
- Flexibility in shifts
ACHIEVEMENTS/HOBBIES
Hobbies: Gym/ Football/ read mystery novels / hiking
Accomplishments
- Summer Intern, Audi Old Trafford
- Completed a 4-week placement at an Audi dealership, gaining experience in customer service, sales support, and administrative tasks. Assisted with client inquiries, managed documentation, and supported the sales team in daily operations.
Timeline
Passenger service agent
swissport
2026.02 - Current
Sales assistance
JD Sports
2025.09 - 2026.01
Professional fundraiser
R1ver
2025.02 - 2025.09
Bsc - Law
Manchester Metropolitan University
2024.09 - 2026.08
A Level - undefined
Cheadle college
2022.09 - 6 2024
sales assistant
sports direct
2022.06 - 2024.11
GCSE’s - undefined
Lostock High School
2017.09 - 6 2022