Hallie McManus

• Utilised Syscom systems for daily operations, enhancing efficiency across all functions.
• Identified patterns to diagnose issues, created materials to communicate findings, and allocated tasks to relevant departments.
• Problem solving - providing effective solutions and responses to in time issues.
• Delivered continuous support to team members, ensuring workload management and productivity.
• Streamlined online customer journey to increase engagement.
• Updated systems and policies to align with company aims during periods of growth and development.
• Executed changes based on feedback received from users; improved overall user satisfaction.
• Maintained updated knowledge of the latest web technologies for increased efficiency.
• Negotiating and navigating customer relations and escalations.
• Conducted market research and statistical analysis to inform managerial propositions and pitches.
• Developed consumer profiles to improve customer experiences and engagement.
• Created and maintained training documents, ensuring relevance and effectiveness while providing in-house training for new starters.
• Facilitated communications via telephone and email to assist customers worldwide, fostering strong relationships.
• Dealt with 500+ Queries in one week
• Provided support for 3 domains, including Germany and the USA, completing over 99.8% of the tasks within the advised time frame.

• Exceeded key performance indicators through effective team training and leadership.
• Organised products, staff, and resources to enhance operational efficiency.
• Cashed up and closed store while ensuring accurate financial reporting.
• Completed additional training to elevate customer satisfaction standards.
• Collaborated effectively with team members to meet sales targets.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.

• Consistently exceeded key performance indicators through effective teamwork.
• Managed response to COVID-19 restrictions, ensuring compliance and safety.
• Organised product and size categories to enhance operational efficiency.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Ensured stock replenishment in a timely manner to maintain product availability.

• Engaged with customers from diverse demographics and cultures.
• Integrated company values into daily routines to enhance work quality.
• Collaborated with a team of varied personalities to foster a cohesive work environment.
• Participated in all business aspects, including health and safety, management, visual merchandising, and product categories.
• Conducted risk assessments to identify and mitigate potential hazards.
• Partnered with an external firm to perform audits and resolve workplace issues.

• Supervised social media accounts, publishing direct posts to enhance company visibility.
• Engaged with companies regarding deadlines, product discontinuations, and distribution schedules.
• Managed invoices, financial records, to ensure delivery times were met.
• Interacted daily with customers about appointments and wedding preparations, providing product information.
• Organised and attended wedding fairs to boost brand exposure.

• Grade: 2:1

Course of study in:

• Marketing
• Analysis of business data
• Budgeting for business
• Corporate reputation and public relations,
• Strategic management/project management
• Sociology of innovation
• The philosophy of management
• Contemporary issues in management/Human Resource Management

• Dissertation in Cross Cultural Competencies in Secondary Education to Enhance Understanding and Experience.

• Grade: D*DD
• This includes modules on: Visual Merchandising, Corporate Social Responsibility, Effective Marketing tools, Corporate Decision Making, Motivation Modules and Business Finance.

8 GCSE's:

• English Language
• English Literature
• Mathematics
• Science
• Additional Science
• History
• Religious Education
• Media Studies

1 BTEC:

• Health and Social Studies