Halleluyah T. Odushola
London
Summary
Multi-faceted, efficient, meticulous, and reliable administrative professional with years of experience supporting executives, sales personnel, and managers to improve internal and external operations for small and medium businesses. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.
Proactive Administrator with a strong commitment to delivering exceptional customer service. Utilised excellent communication skills to foster positive relationships with clients and colleagues. Demonstrated adaptability and problem-solving abilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Admin/Befriender (Volunteer)
Black friars Settlement
07.2024 - I currently work here
- My role involves visiting mid age or older people who may be experiencing isolation and loneliness to offer a long-term support and companionship.
- I also support in administrative roles when needed.
- I am actively involved in the annual research and survey.
- Provided support to elderly residents through regular visits, aiding with shopping and household tasks.
- Attended in-person and online training to learn more about volunteer roles, safety requirements and organisational goals.
- Provided companionship and support to elderly residents in care homes, enhancing their quality of life through regular visits.
- Collaborated with team of volunteers to meet needs of program participants and increase outreach.
- Focused volunteering efforts on supporting and expanding community-based work to meet needs of local residents.
- Scanned, photocopied and filed documents to maintain consistent and updated records.
- Read and proofread documents to correct errors and promote clarity.
Administrator
Ocado Logistics
Erith
11.2024 - Current
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Developed and maintained effective communication channels between departments, enhancing organisational workflow.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Assisted in project management activities, including planning, execution, and monitoring, to meet objectives and deadlines.
Canvasser
Lewisham Council
Lewisham
09.2024 - 10.2024
- To assist the Electoral Register Officer to accurately update the Register of Electors for Lewisham Borough.
- To comply with instructions from, and working co-operatively with, the Electoral Registration Officer and their staff.
- Ensure confidentiality is respected and maintained at all times.
- Ensure all electors are treated with impartially and respect.
- Complying with procedures and policies outlined by the Electoral Registration Officer relating to equal opportunities and recognising diversity in the completion of the role.
Administrative Manager (Virtual Role)
Redwood Consulting Limited
06.2022 - 07.2024
- I performed and facilitated execution of administrative activities and procedures for the smooth operation of the business activities.
- I served as a trusted partner providing support on administrative and business management matters and activities.
- Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
- Resolved administrative problems by analysing data, identifying root causes, and implementing appropriate solutions.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Academy Administrator
Redwood Academy (Redwood Consulting Limited)
06.2018 - 05.2022
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- I plan, evaluate instructional needs, coordinate training programs and assess learning progress.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- I support the delivery of training courses, such as providing feedback to trainees and helping line managers and trainers solve problems.
- Liaising with managers and employees to identify and create training processes, conducting surveys, and implementing appraisal schemes.
- Managing organising team and the facilitators, including their accommodation and wellbeing throughout the training event.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members. Also,ensuring confidentiality and data protection compliance.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Contributed to event planning and execution, including corporate functions and meetings, ensuring smooth operation and positive outcomes.
Customer Service Officer (External Affairs)
Coca-Cola Bottling Company (NBC)
02.2015 - 05.2018
- Answer to all customer's inquiries via phone and in person.
- Attending and resolving customer's complaints, reporting unresolved matters to the legal unit (External Affairs) for action.
- Detailed record of day to day activities with consumers of Coca-Cola products.
- Coordinate and track customer feedback through surveys, VOC activities etc on a regular basis.
- Reason for leaving: My contract ended.
Education
Business and Administration
City and Guild Certificate
London, Online2025
Bachelor of Science - Public Relations and Advertising
Lagos State University (SCHOOL OF COMMUNICATION)
Lagos2011
Leading the Effective Sales Force -
The Republicom Academy
11.2019
Email campaigns and Strategies -
Nigeria CONNECT MARKETING SERVICES
11.2016
Customer Service Excellence -
Redwood Academy Limited
10.2021
Effective Communication in The Work Place -
Redwood Academy (Redwood Consulting Services)
07.2017
Executive Leadership Certificate - (Basic)
Daystar Christian Centre
07.2014
Principles of Customer Service -
Redwood Academy Limited
06.2023
Public Speaking -
Haltems Concepts
06.2021
Prince2 Project Management -
Datrix Learning Services-UK
05.2014
Principles of Administration -
Connect Marketing Services
03.2022
Managing Customer Feedback -
Redwood Academy Limited
01.2022
Secondary School Certificate - Arts
State High School
LagosSkills
- Excellent customer service
- Excellent oral and written communication skills
- Prioritisation and Problem Solving
- Organisation and Planning
- Leadership Skills
- Management Skills
- Phone Etiquette
- Team player with exceptional leadership abilities
- Team building
- Decision making
- Provided expert guidance to enhance business strategies
References
Available on request
Hobbies and Interests
- Passionate about music and love singing.
- Enjoy attending concerts and meeting new people.
- Love to travel and visit new places.
- Enjoy reading and keeping up to date with local and international current affairs.
Timeline
Administrator
Ocado Logistics
11.2024 - Current
Canvasser
Lewisham Council
09.2024 - 10.2024
Admin/Befriender (Volunteer)
Black friars Settlement
07.2024 - I currently work here
Administrative Manager (Virtual Role)
Redwood Consulting Limited
06.2022 - 07.2024
Academy Administrator
Redwood Academy (Redwood Consulting Limited)
06.2018 - 05.2022
Customer Service Officer (External Affairs)
Coca-Cola Bottling Company (NBC)
02.2015 - 05.2018
Business and Administration
City and Guild Certificate
Bachelor of Science - Public Relations and Advertising
Lagos State University (SCHOOL OF COMMUNICATION)
Leading the Effective Sales Force -
The Republicom Academy
Email campaigns and Strategies -
Nigeria CONNECT MARKETING SERVICES
Customer Service Excellence -
Redwood Academy Limited
Effective Communication in The Work Place -
Redwood Academy (Redwood Consulting Services)
Executive Leadership Certificate - (Basic)
Daystar Christian Centre
Principles of Customer Service -
Redwood Academy Limited
Public Speaking -
Haltems Concepts
Prince2 Project Management -
Datrix Learning Services-UK
Principles of Administration -
Connect Marketing Services
Managing Customer Feedback -
Redwood Academy Limited
Secondary School Certificate - Arts
State High School