HALIRATU SULE ISAH
Hatfield,HRT
Summary
Results-oriented management professional with over four years of experience in diverse industries in business operations, project management, organizational development, and team building. Highly adept at planning, coordinating, and executing successful business strategies with a proven track record of improving operational stability, efficiency, and profitability.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Head of Business Operations
PaddyCover Limited
Lagos, Nigeria
04.2019 - Current
- Developed key performance indicators for tracking and evaluating new policies.
- Implemented operational business plans, established priorities and recommended improvements
- Ensure compliance with local and international laws on data protection.
- Direct recruitment activities to select and hire a talented workforce.
- Plan implementation of new organizational policies.
- Oversee implementation of technology solutions throughout the organization and manage contracts and relations with customers, vendors, partners and other stakeholders including evaluating risk and leading quality assurance efforts.
- Formulated business strategy with others in the executive team and designed policies that align with the overall strategy.
- Coordinated and managed over six projects.
- Controlled policy costs while maintaining a competitive edge.
- Prioritized customer satisfaction.
- Observe and implement enhancements to the work process.
- Directing and managing the team responsible for processing policies.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Calculated adjustments, premiums, and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Notified insurance underwriters and accounting departments of policy cancellations and changes.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Devised and published metrics to measure the organization's success in delivering world-class customer service.
- Improved operations through consistent hard work and dedication
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Led projects and analyzed data to identify opportunities for improvement
- Prepared a variety of different written communications, reports and documents
- Collaborated with team members to achieve target results
- Delivered services to customer locations within specific timeframes
- Actively listened to customers, handled concerns quickly and escalated major issues
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Prepared a variety of different written communications, reports and documents
- Conducted research, gathered information from multiple sources and presented results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained energy and enthusiasm in a fast-paced environment
- Resolved problems, improved operations and provided exceptional service
Business Dev. Executive & Project Coordinator
JimmiBello & Co
07.2018 - 04.2019
- Developed and implemented value-adding strategies to increase product and service profitability
- Optimized service delivery in collaboration with distribution partners
- Actioned on customer feedback to promote continued service improvement
- Planned online content management and social media strategy
- Led strategy meetings to scope project goals and reporting frameworks
- Negotiated contract terms and pricing to maximize revenue
- Designed marketing collateral to build brand reputation and customer engagement
- Supervised and co-managed over 5 projects
- Prepared Salesforce reports to evaluate performance and prioritize outreach.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote asafe working environment.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Completed and submitted monthly and yearly reports to support executive decision-making.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in afast-paced environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Learned new skills and applied themto daily tasks to improve efficiency and productivity
- Increased customer satisfaction by resolving issues
Executive Administrative Assistant
Radius9 Limited
Lagos, Nigeria
07.2017 - 06.2018
- Detailed accurate meeting minutes, promptly collating and distributing to managers and directors.
- Collaborated with admin teams, human resources and finance department on special projects.
- Organized catering for meetings with participants, fulfilling dietary needs.
- Maintained databases and filing systems to boost team efficiency.
- Welcomed arriving visitors and directed them to appropriate meeting rooms.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Performed ad-hoc personal errands to fulfil varied support functions.
- Managed office inventories, restocked supplies and placed purchase orders to maintain adequate stock levels.
- Served as a professional representative of the CEO to executive clients, investors and board members.
- Coordinated travel arrangements including flights and accommodation, in line with strict budgets and schedules.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Handled logistics, catering, agendas and travel arrangements for meetings and event planning for the board of directors, president and executive vice president.
- Greeted arriving visitors, determined the nature and purpose of the visit and directed individuals to appropriate destinations.
- Managed over 30 customer calls per day.
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Offered assistance, collaboration and clerical support to auditors throughout the entire review process
- Gathered documents, and data and formulated analytics to prepare issues for discussion and reports for review
- Prepared presentations, materials and documentation for use executives in meetings and engagements
- Screened calls and emails and responded accordingly to support executive correspondence
Education
M.Sc - Management, Business
University of Hertfordshire
United Kingdom05.2023
B.Sc. - Business Management
University of Jos
Jos, Nigeria05.2015
Skills
- Project Management
- Product Management
- Business Process Improvement
- Conflict Management
- Communication Skill
- Analytical Skill
- Organizational Skill
- Resourceful
- Team Player
- Adaptability
- Proactive Thinker
- Time Management
Certification
- Certified Business Communication, University of Hertfordshire - January 2023.
- Certified Business Communication, University of Hertfordshire - July 2022.
- Strategic Management, International Strategic Management Institute - Sept. 2016.
- Project Management, Skills Edge Limited - Oct. 2016
Timeline
Head of Business Operations
PaddyCover Limited
04.2019 - Current
Business Dev. Executive & Project Coordinator
JimmiBello & Co
07.2018 - 04.2019
Executive Administrative Assistant
Radius9 Limited
07.2017 - 06.2018
M.Sc - Management, Business
University of Hertfordshire
B.Sc. - Business Management
University of Jos
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