Halina Czorna

Provided first class service with the utmost professionalism at all times.

Created a welcoming environment through exceptional attention to detail in home presentation.

Enhanced principals experience through personalised service delivery.

Managed a well-stocked wine cellar, picking suitable wines for occasions and special events.
Arranging flowers, management of principal's daily medication. Travelled ahead to other family property based in Europe, preparing chalet for family arrivals, shopping, driving staff, running errands.
Liaising with kitchen staff for all food and beverage requisition, placing online food and beverage orders .Serving food and drinks in formal and informal manner. Silver service , tray service ext.

Reported damages and breakages, promptly repairing items and arranging replacements.

Wardrobe Management and a Butler duties, traveling to other residency across Europe if required by family, cooperating with other members of staff.
Ensured guests were greeted with a warm welcome, hosting appropriately in line with Family traditions, provided all type of butler service.
Prepared rooms prior to arrival of house guests.
Provided expert care at mealtimes, ensuring professionally flawless day-to-day ,silver table service and drinks service.
Checked stock and supplies , promptly notifying House manager to order low stock items
Answered calls and took messages during owner absences.

During my employment with agency I had an incredible opportunity to work in the project based in Saudi Arabia for VVIP Family within a formal residency. As a part of big butler team I've provided tray service, silver service, buffet service, pool service. Followed strict timelines in setup and breakdown of table setting, ensuring punctual start and end times.

Also I've worked in different events such us Ascot ( Royal Box, AA Box, French Embassy, different events in a Private UHNW
Households),served refreshments and food during events, creating a pleasant experience for guests.

Prepared table settings prior to meals, enhancing overall aesthetic appeal.

Adapted quickly in high-pressure situations, maintaining calm demeanour throughout events.

Assisted in setting up venues, contributing to timely start of events.

As a customer service, sales assistant, traveller adviser for the World Duty Free at T5 and T3 via Blackjack agency, I had to provide great customer service, deal with different types of customers and always be helpful and happy to go an
extra mile to satisfy customers expectations.