Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic

HALIMAH SALMAN

Coventry

Summary

Results-driven professional with over four years of experience in customer service, alongside hands-on experience in warehouse operations and management roles. Proven track record of supporting team performance, handling responsibility, and ensuring efficient operations. Strong communicator with the ability to adapt in fast-paced environments and deliver high standards of service. Seeking to secure a management position to build on existing leadership experience and progress within a dynamic organisation.

Overview

6
6
years of professional experience

Work history

Savings Telephone Advisor

COVENTRY BUILDING SOCIETY
2023.02 - 2026.05
  • Analyzed customer needs to recommend tailored financial solutions, improving client engagement.
  • Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
  • Advised clients on financial products and services, enhancing customer satisfaction and retention.
  • Stayed updated on company policies, enabling accurate information dissemination to customers.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Regularly updated knowledge about changing market trends to offer up-to-date advice to clients.

Warehouse operator

Uni parts
Nuneaton
2023.01 - 2023.02
  • Conduct regular equipment checks to ensure optimal safety standards are maintained.
  • Organised products in designated areas to enhance accessibility and retrieval efficiency.
  • Maintained clean work areas to enhance productivity and uphold safety standards.
  • Packaged products securely for prevention of damage during transportation process.
  • Stacked pallets, creating an organised storage system.
  • Improved warehouse efficiency by maintaining orderly stock locations.
  • Collaborated with team members for smooth warehouse operations.

Retail manager

PRIMARK
Coventry
2022.10 - 2023.01
  • Provided coaching support for staff members which resulted in enhanced performances.
  • Maintained health and safety standards to ensure safe shopping environment for customers.
  • Ensured smooth running of daily operations with efficient resource allocation.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Kept staff records regarding holidays, absences and discipline.

Manager

BODYWORX GYM
2021.07 - 2022.11
  • Oversaw printing forms and processing paperwork to ensure accurate documentation and compliance.
  • Assisted in processing membership renewals and handling payment transactions. Supported customers in updating their membership details and ensuring timely payments.
  • Managed customer enquiries and responded to emails with professionalism to enhance customer experience.
  • Promoted products through engaging social media campaigns to enhance brand visibility.
  • Maintains cleanliness and organisation of reception area to ensure a welcoming environment.
  • Oversee front desk operations to enhance customer service experience for gym members.
  • Implemented safety regulations to enhance compliance and minimise workplace accidents.

Warehouse Operator

RENACTIVE LTD– Clothing Manufacture
2020.03 - 2021.06
  • Printing postage labels from the computer and applying them to each order
  • Responding to customers emails and requests online
  • Labelling garments each to their correct sizes
  • Packaging them presentably ready for customers
  • Keeping the stockroom organised and clean
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Btec - Interior architecture

COVENTRY COLLEGE
Coventry, COV

High School Diploma -

Lyng Hall School
Coventry, United Kingdom

Bachelor of Arts - Law

Coventry University
Coventry, United Kingdom

Skills

  • Customer support
  • Ethical adherence
  • Microsoft Office expertise
  • Assertive advising
  • Digital marketing strategies
  • Effective time optimization
  • Relationship development
  • Relationship management
  • Resilience under pressure
  • Investment advisory
  • Reflective analysis
  • Patience
  • Complaint resolution
  • Social media handling
  • Office administration

Languages

Urdu
Beginner
English
Native

Additional Information

Baking Business Owner (1+ year)

  • Ran an independent baking business alongside employment
  • Managed orders, customer communication, and payments
  • Promoted products via social media and built repeat clientele
  • Developed strong organisational and time management skills

Timeline

Savings Telephone Advisor

COVENTRY BUILDING SOCIETY
2023.02 - 2026.05

Warehouse operator

Uni parts
2023.01 - 2023.02

Retail manager

PRIMARK
2022.10 - 2023.01

Manager

BODYWORX GYM
2021.07 - 2022.11

Warehouse Operator

RENACTIVE LTD– Clothing Manufacture
2020.03 - 2021.06

High School Diploma -

Lyng Hall School

Bachelor of Arts - Law

Coventry University

Btec - Interior architecture

COVENTRY COLLEGE

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HALIMAH SALMAN