Halima Shaikh
Mushrif, Abu Dhabi,AL
Summary
Organized, independent worker with strong time management skills. Meticulous and learns new tasks quickly. Possesses excellent memory and aptitude for calculations .
Overview
2024
2024
years of professional experience
1
1
Language
Work History
WaitressHostess, Sofitel - Abu Dhabi
05.2022 - 05.2023
- Welcome guests in a polite and friendly manner
- Manage table setup
- Processed cash, credit card and voucher payments using POS terminals
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Answered phones politely and promptly while accurately recording and confirming reservations
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
Travel Consultant
1 1 - 01.2023
- Miles to Go Hotel Booking Services
- Successfully increased company awareness by calling leadMiles to Go Hotel Booking Services:
- Successfully increased company awareness by calling leads and targeting through the CRM system.
- Provided friendly, polite, and initiative-taking service when dealing with customers, increasing company's positive reviews and customer satisfaction.
- Successfully managed customer complaints calmly and appropriately, offering smart solutions to maintain customer satisfaction.Miles to Go Hotel Booking Services:
- Successfully increased company awareness by calling leads and targeting through the CRM system.
- Provided friendly, polite, and initiative-taking service when dealing with customers, increasing company's positive reviews and customer satisfaction.
- Successfully managed customer complaints calmly and appropriately, offering smart solutions to maintain customer satisfaction.s, and targeting through the CRM system - Provided friendly, polite, and initiative-taking service when dealing with customers, increasing company positive reviews and customer satisfaction
- Successfully managed customer complaints calmly and appropriately, offering smart solutions to maintain customer satisfaction
- Successfully increased company awareness by calling leads, and targeting through theCRM system.
Travel Executive
Telstar Tours & Travels
Mumbai
08.2019 - 08.2020
- Book ticket and file fare in seaman
- Handling independently all reservation queries
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
Travel Executive
Bombino Travels & Tours
Mumbai
01.2016 - 11.2018
- Negotiating rates with hotels, vendors and others supplier
- Handling of operation for outbound & Inbound holidays post sales
- Managing suppliers and effectively communicating with them
- Confirming all services with supplier
- Communication and coordinating with sales team/ call center for necessary information queries
- Sending calling list to call center and reconfirmation of pick up/drop off point
- Preparing tour file prior to tours departure with all necessary list/voucher/documents /tickets/visa/insurance etc
- Handling bookings, invoicing and responding (as appropriate) to customer feedback
- Communicating and coordinating with tour managers for respective tours.
Travel Executive
BVC Tours & Travels
Mumbai
07.2015 - 01.2016
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation
- Organized and printed travel dates, schedule and airline information to present detailed itinerary to customers
- Assisted customers with finding favorable rates for desired reservation dates, times and locations.
Travel Executive
Aero Agencies
Mumbai
12.2013 - 06.2015
- Handled travel arrangements for groups, couples, executives and special needs clients
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
Education
Diploma of Higher Education - Arts
Sophia Polytechnic
Bachelor of Arts - ARTS
NIOS
Diploma of Higher Education - Travel & Tourism Management
IIFLY
Skills
- Currently on VISIT VISA
- Skill
- Cash and credit transactions
- F&B operations
- Vendor interaction
- Corporate travel
- Amadeus GDS
- Galileo
- Documentation & Reporting
- Verbal & written communication
- Excel
Timeline
WaitressHostess, Sofitel - Abu Dhabi
05.2022 - 05.2023
Travel Executive
Telstar Tours & Travels
08.2019 - 08.2020
Travel Executive
Bombino Travels & Tours
01.2016 - 11.2018
Travel Executive
BVC Tours & Travels
07.2015 - 01.2016
Travel Executive
Aero Agencies
12.2013 - 06.2015
Diploma of Higher Education - Arts
Sophia Polytechnic
Bachelor of Arts - ARTS
NIOS
Diploma of Higher Education - Travel & Tourism Management
IIFLY
Travel Consultant
1 1 - 01.2023
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