Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Halima Shahzad

Nelson,Lancashire

Summary

A hardworking and motivated individual currently studying A-Levels while also working part-time at Heavenly Desserts (since January 2024) This has allowed me to build a strong foundation in customer service and hospitality, in addition to perfecting my time-management and organisation skills. I take pride in providing excellent service and working well under pressure in a fast-paced environment. With a positive attitude, strong communication skills, and the ability to adapt to various roles, I am eager to continue developing professionally and contributing positively to any team that also values reliability, teamwork, and a great customer experience.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work history

Waitress/Kitchen Staff

Heavenly Desserts
Preston, Lancashire
01.2024 - Current
  • Utilised professional communication skills to resolve customer complaints.
  • Ensured compliance with health regulations through effective cleaning practices in the dining area.
  • Maintained clean and organised dining area for customer comfort.
  • Executed food and drink orders accurately to improve customer satisfaction.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.

Education

GCSEs -

Pendle Vale College
Nelson, Lancashire

Skills

  • Strong Customer Service Skills: Friendly and approachable; focused on delivering positive customer experiences Patient and composed at all times
  • Verbal Communication: Clear, confident, and professional when speaking with customers or colleagues
  • Team Collaboration: Works well in team environments, supports colleagues during busy shifts
  • Problem Solving: Able to stay calm and think clearly to resolve complaints or issues efficiently
  • Cash Handling & Till Operations: Trusted with transactions, refunds, and basic till balancing
  • Work Ethic & Reliability: Dependable with strong attendance and timekeeping
  • Multitasking: Comfortable managing multiple tables and duties under time pressure
  • Initiative: Proactively looks for ways to help during quiet times or busy peaks
  • Adaptability: Quickly adjusts to new routines seasonal menu changes, or promotions


Languages

English
Native
Punjabi
Intermediate

References

References available upon request.

Timeline

Waitress/Kitchen Staff

Heavenly Desserts
01.2024 - Current

GCSEs -

Pendle Vale College
Halima Shahzad