Halima Shahzad
Nelson,Lancashire
Summary
A hardworking and motivated individual currently studying A-Levels while also working part-time at Heavenly Desserts (since January 2024) This has allowed me to build a strong foundation in customer service and hospitality, in addition to perfecting my time-management and organisation skills. I take pride in providing excellent service and working well under pressure in a fast-paced environment. With a positive attitude, strong communication skills, and the ability to adapt to various roles, I am eager to continue developing professionally and contributing positively to any team that also values reliability, teamwork, and a great customer experience.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work history
Waitress/Kitchen Staff
Heavenly Desserts
Preston, Lancashire
01.2024 - Current
- Utilised professional communication skills to resolve customer complaints.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Education
GCSEs -
Pendle Vale College
Nelson, LancashireSkills
- Strong Customer Service Skills: Friendly and approachable; focused on delivering positive customer experiences Patient and composed at all times
- Verbal Communication: Clear, confident, and professional when speaking with customers or colleagues
- Team Collaboration: Works well in team environments, supports colleagues during busy shifts
- Problem Solving: Able to stay calm and think clearly to resolve complaints or issues efficiently
- Cash Handling & Till Operations: Trusted with transactions, refunds, and basic till balancing
- Work Ethic & Reliability: Dependable with strong attendance and timekeeping
- Multitasking: Comfortable managing multiple tables and duties under time pressure
- Initiative: Proactively looks for ways to help during quiet times or busy peaks
- Adaptability: Quickly adjusts to new routines seasonal menu changes, or promotions
Languages
English
Native
Punjabi
Intermediate
References
References available upon request.
Timeline
Waitress/Kitchen Staff
Heavenly Desserts
01.2024 - Current
GCSEs -
Pendle Vale College