Haley Reyes

Attended to customer complaints and processed product return or replacement requests.

• Demonstrated product functions for customers to help evaluate possibilities.
• Assisted customers in making informed purchase choices and selecting products.
• Protected products from damage by using proper packaging and bagging techniques.
• Fulfilled customers' special requests for merchandise and delivery times.
• Processed customer payments, generated bills, and filled out warranty cards.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Provided expert guidance in operational organization, process execution and floor efficiency.
• Handled product zoning, organization and stocking with extreme detail and customer awareness.
• Distributed keys to correct employees on accurate employment timeline.
• Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
• Interviewed potential team members and guided through details of hiring process.
• Managed order fulfillment and organization of online and promotional package orders.
• Managed and led 10 crew members while on a 9 month deployment

• Worked well with teammates and accepted coaching from management team.
• Became familiar with products to answer questions and make suggestions.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Stocked shelves to organize aisles in assigned department.
• Prepared products following restaurant, health, and safety standards and procedures.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• helped with minimum of 80 customers per shift
• i made 85 burgers for a football game along with 85 fries and 85 large sprites