Summary
Overview
Work history
Education
Skills
Timeline
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Halene Joseph

Summary

Accomplished HR professional with expertise in Lean Six Sigma Yellow Belt, HR compliance, and data-driven decision making. Proficient in SAP, Oracle, and Workday, with a strong background in payroll processing and financial compliance. Demonstrates exceptional skills in risk analysis, project leadership, and continuous improvement. Advanced technical proficiency in Excel, PowerPoint, and Word enhances talent acquisition and employee relations efforts. Career goal: to leverage HRIS expertise to drive organisational success through strategic workforce management.

Overview

20
20
years of professional experience

Work history

Customer Service Manager

Coral
Surbiton, Kingston upon Thames
2024.05 - Current
  • Conducted CDD, EDD, and KYC reviews to ensure compliance with AML and regulatory requirements.
  • Analyzed customer transactions and affordability metrics to identify financial crime and high-risk activity.
  • Performed Source of Funds (SOF) and Source of Wealth (SOW) checks, reviewing financial documentation and risk indicators.
  • Monitored AML alerts, sanctions, and PEP screenings, escalating high-risk cases where required.
  • Investigated suspicious activities and supported SAR reporting through detailed case analysis.
  • Collaborated with Compliance, Risk, and Fraud teams to maintain regulatory compliance and mitigate risk.
  • Maintained accurate audit-ready records and supported continuous improvement of compliance processes.

Senior Process Analyst

Fidelity Investments
Bangalore
2006.01 - 2023.01

HR Responsibilities:

  • HR & Recruitment: Managed full-cycle hiring for IT and non-IT roles via job boards, social media, and ATS tools (Taleo, LinkedIn, Indeed). Led workforce planning, talent acquisition, and onboarding to align with business objectives.
  • Employee Engagement & Compliance: Conducted performance evaluations, feedback sessions, and engagement programs to improve retention. Ensured HR compliance with employment laws, GDPR, and corporate policies.
  • Compensation & Benefits: Streamlined payroll processing, benefits administration, and compliance audits. Provided advisory services on employee benefits, retirement planning, and pensions.

People Management Responsibilities:

  • Led cross-functional teams in process enhancement initiatives, increasing efficiency and reducing costs.
  • Collaborated with IT teams to develop HR system enhancements and process automation.
  • Designed workflow simulations to mitigate risks and improve operational effectiveness.
  • Conducted training sessions for employees on HR policies, compliance, and professional development.

Education

Master’s - Global Human Resources Management

Kingston University
London, UK

B.Sc. - undefined

Christ University
Bangalore, India

Skills

  • Certifications & HR Expertise: Lean Six Sigma Yellow Belt, HR Compliance & Employment Law Training, HR Analytics & Data-Driven Decision Making, Talent Acquisition, Employee Relations, Workforce & Performance Management
  • HRIS & Compensation: Proficient in SAP, Oracle, Workday; expertise in payroll processing, pension regulations, and financial compliance
  • Process & Change Management: Skilled in risk analysis, project leadership, and continuous improvement
  • Technical Proficiency: Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Reporting), PowerPoint, Word; LinkedIn Recruiter, Taleo, Indeed, and Naukri

Timeline

Customer Service Manager

Coral
2024.05 - Current

Senior Process Analyst

Fidelity Investments
2006.01 - 2023.01

B.Sc. - undefined

Christ University

Master’s - Global Human Resources Management

Kingston University
Halene Joseph