HALEEMA DIN
Cardiff
Summary
Dedicated professional with extensive expertise in customer service and cash handling, complemented by a strong focus on client confidentiality and GDPR compliance. Possesses up-to-date knowledge of food hygiene, health and safety procedures, and housing benefit regulations. Experienced in benefits provision with focus on client satisfaction and regulatory compliance. Able to provide tailored advice to clients regarding benefits entitlement, using deep knowledge of benefits legislation and guidelines. Implementing client-first approach to ensure all clients receive accurate, comprehensive advice and support. Hard-working Cardiff Council Employee with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Benefit Advisor
Cardiff Council
Cardiff
08.2025 - 01.2026
- Handle a high volume of inbound and outbound telephone calls, providing clear, accurate, and empathetic advice to customers
- Deliver excellent customer service over the phone, including to vulnerable customers and those with complex needs
- Explain benefit decisions, processes, and evidence requirements in a clear, accessible, and professional manner
- Review applications, financial information, and supporting evidence to calculate accurate benefit awards
- Request, verify, and evaluate additional information where required to progress claims
- Resolve customer enquiries at first point of contact wherever possible, demonstrating strong problem-solving skills
- Manage sensitive and sometimes challenging conversations calmly and professionally
- Record detailed and accurate case notes following customer contact
- Liaise effectively with internal teams, external agencies, and support services to support customer outcomes i.e Money Advice Team, IntoWorks Services, Welfare Liaison Team, Disability Benefits Team, Council Enquiry Team, Connect to Cardiff Team, Wellbeing Support Service, Citizen Advice and many more.
- Ensure compliance with data protection, confidentiality, and safeguarding standards
- Work to performance targets while maintaining high standards of accuracy and customer care
Sales Assistant
Amorino Gelato
Cardiff
09.2023 - 06.2024
- Serve customers and handle any returns and refunds.
- Unpack deliveries, stock shelves and arrange displays.
- Rotate and replace stock.
- Promote products to meet sales targets.
- Keep the store clean and tidy.
Crew Team Member
McDonald's
Cardiff
06.2023 - 06.2024
- Assist customers in ordering their favourite McDonald's meals.
- Assist with the preparation of the world-famous McDonald's food.
- Help maintaining clean and welcoming dining environment at all times.
- Collaborate with other crew members and manager to achieve goals.
- Adhere to all food safety and sanitation policies.
- Work late night and weekend shift as needed.
Waitress
Hadramowt Restaurant
Cardiff
11.2022 - 02.2023
- Waitress in fast-paced restaurant. Assigned busiest shifts for strong work ethic.
- Maintaining workstation and other kitchen areas to a hygienic standard.
- Maintaining stock at an appropriate level.
- Effective communication with colleagues to ensure the timely and correct preparation of customer's orders.
- Preparation of special beverages and starters.
- Checking with customers about certain food allergies and reading them specials.
Education
IGCSES (A-C) - Mathematics, Physics, English, Biology, Urdu, Chemistry, Islamic Study
CAMBRIDGE INTERNATIONAL EDUCATION SYSTEM
Skills
- Excellent customer service experience
- Trained in cash handling
- Up to date knowledge of food hygiene and relevant health and safety procedures
- Fluent in other language (Urdu, Hindi, Pushto)
- Good communication with strong customer focus
- Benefit assessment analysis
- Benefits knowledge
- Client confidentiality ethic
- Knowledge of welfare system
- Housing benefit regulations familiarity
- GDPR compliance
Certification
- First AID L3
- Safeguarding & OBI
- Manual Handling L2
- Medication
- Principles and Values L3
- Food Safety
- Advice Line Training
- Housing Waiting List Training
- Housing Benefit and Council Tax Reduction Training
References
Reference are available on request
Volunteer Experience
Islamic Relief, Volunteer, Cardiff, 2023-03, Moving and slotting the donation boxes., Categorizing all the apparel by size and gender., Steaming and cleaning the other day garments., Adding price tags on each garment effectively., Assisting with cashier duties and receipts collection.
Timeline
Benefit Advisor
Cardiff Council
08.2025 - 01.2026
Sales Assistant
Amorino Gelato
09.2023 - 06.2024
Crew Team Member
McDonald's
06.2023 - 06.2024
Waitress
Hadramowt Restaurant
11.2022 - 02.2023
IGCSES (A-C) - Mathematics, Physics, English, Biology, Urdu, Chemistry, Islamic Study
CAMBRIDGE INTERNATIONAL EDUCATION SYSTEM