Hakima Rahman
Southampton
Summary
Finance professional with nearly four year’s experience in council tax debt collection and recovery, skilled in negotiating payment plans while considering individual circumstances and vulnerabilities. Demonstrates transferable strengths in customer service, statutory compliance, and efficient system management through subsequent roles in Adult Social Care and HR recruitment.
Overview
6
6
years of professional experience
2036
2036
years of post-secondary education
Work History
HR Recruitment Assistant
Southampton City Council
01.2025 - 04.2025
- Deliver a comprehensive, customer-focused recruitment service using an e-recruitment platform, handling the full recruitment lifecycle from vacancy approval to onboarding.
- Process payroll for new starters and handle recruitment queries from managers promptly and accurately, ensuring continuous communication throughout the recruitment process.
- Support recruitment and selection for schools and partner agencies, preparing detailed adverts, comprehensive candidate packs, and facilitating interview arrangements.
- Ensure recruitment processes meet deadlines and comply with statutory requirements and Council policies, maintaining proper documentation at each stage.
- Manage pre-employment checks including DBS, references, and right to work verification, processing new starter documentation for timely payroll input.
- Provide new starters with orientation information, induction materials and maintain up-to-date vacancy records across multiple platforms.
- Support assessment activities including scheduling interviews, preparing assessment materials, and liaising with resourcing partners to ensure effective recruitment campaigns.
- Provide general support to HR & OD projects and casework activities, assisting with data collection, report generation and administrative tasks.
- Maintain candidate records in compliance with GDPR regulations and council data protection policies.
- Generate recruitment analytics and reports to support hiring managers with their workforce planning needs.
Resource Coordinator
Southampton City Council
09.2024 - 01.2025
- Handled correspondence, complaints, emails, telephone enquiries efficiently while upholding customer care principles.
- Maintained online and paper registers and records, ensuring data integrity and compliance with council standards.
- Managed incoming/outgoing communication and provided support to team managers and senior practitioners.
- Processed SARs and FOI requests from police and customers in Adult Social Care, demonstrating ability to manage sensitive information with discretion.
- Liaised with professionals, departments, hospitals, GP surgeries and other local authorities to ensure effective collaboration.
- Assisted budget holders with monthly monitoring and report pricing.
- Produced correspondence, reports, presentations and statistical information using various software applications.
- Processed business system transactions, monitored delivery and reconciled invoices with purchase orders.
- Participated in team meetings to discuss working practices and new initiatives, and took minutes to document key discussions and action items.
- Coordinated training enrolments for colleagues, sending confirmations and following established processes.
Service Support Officer (Finance Team)
Southampton City Council
09.2020 - 09.2024
- Answered inbound calls promptly and professionally, evaluating problems and providing solutions.
- Responded to customer needs with personalised service, including processing payment plans and negotiation.
- Managed and updated customer databases, followed up on enquiries and reported on feedback.
- Raised relevant processes and forms to the back office to meet customer needs.
- Routed calls to appropriate team members and documented all customer interactions.
- Identified customers experiencing financial difficulties and advised on available support options including discounts and exemptions.
- Handled council tax, benefits and parking enquiries, including managing challenging customer interactions.
- Utilised systems such as Academy to manage and process information effectively.
Nursery Practitioner
Little Acorns Day Nursey
09.2019 - 08.2020
- Ensured safeguarding of children by upholding their physical and emotional security.
- Supported children's learning and development through theme planning and implementation of the EYFS.
- Maintained health and safety regulations and collaborated with staff to create a welcoming environment.
Education
Diploma - Human Resources
New Skills Academy
Level 3 - Customer Service Specialist
Fareport Training
01.2021 - 01.2022
BA (Hons) - Childhood, Youth and Community Studies
University of Winchester
01.2012 - 01.2015
A Levels - Psychology, Sociology and Health and Social Care
Barton Peveril College
01.2008 - 01.2010
GCSE’S - English, Maths, Science, IT, Textiles, Art, German, Citizenship
Wildern School
01.2003 - 01.2008
Skills
- Microsoft office suite proficiency
- Time-Management tools usage
- Stakeholder collaboration
- Workload prioritisation
- Applicant Tracking System (ATS) management
Accomplishments
Employee Award winner for Apprentice of the Year 2021 (Southampton City Council)
Timeline
HR Recruitment Assistant
Southampton City Council
01.2025 - 04.2025
Resource Coordinator
Southampton City Council
09.2024 - 01.2025
Level 3 - Customer Service Specialist
Fareport Training
01.2021 - 01.2022
Service Support Officer (Finance Team)
Southampton City Council
09.2020 - 09.2024
Nursery Practitioner
Little Acorns Day Nursey
09.2019 - 08.2020
BA (Hons) - Childhood, Youth and Community Studies
University of Winchester
01.2012 - 01.2015
A Levels - Psychology, Sociology and Health and Social Care
Barton Peveril College
01.2008 - 01.2010
GCSE’S - English, Maths, Science, IT, Textiles, Art, German, Citizenship
Wildern School
01.2003 - 01.2008
Diploma - Human Resources
New Skills Academy
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