Hajrah Bi
BIRMINGHAM,West Midland
Summary
I am a hardworking individuals who is passionate to expand both professional and interpersonal development through effective communication and leadership as a foundation of success. As a passionate student i will be preparing to pursue higher education to specialise in Secondary Science (Biology) BSC. As well as possessing a positive attitude towards my studies, i have expanded on my professional and practical experience in customers service, given that i have been able to successfully undertaken numerous roles and responsibilities as an Optical Assistant. I am eager to contribute value to a high-performing team by ensuring that i forfill my responsibilities with precision to ensures customer satisfaction. As a organized and dependable candidate, successful at managing multiple priorities and willing to take on responsibilities to meet team goals.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Optical Assistant
Mazen
Birmingham, West Midland
09.2022 - Current
- Being able to preserve a friendly atmosphere which consists of following appropriate policies and guidelines such as ensuring the reception area has been cleaned and organised.
- Assisting patients when they required support in terms of trying on spectacles and determining needs and preferences in order to provide recommendations.
- Protected sensitive patient data by strictly adhering to safeguarding and confidentiality procedures.
- Arranged appointments and notified patients that their glasses/contacts are ready alongside providing advice.
- Equipped patients, rooms, and equipment to meet the needs of eye examinations.
- Coordinated patient files and database updates to ensure precise date is collected and readily available.
- Before supplying glasses i had performed and recorded accurate frame measurements to ensure patient suitability.
- I performed frame repairment and adjustments were made to meet the patients comfort.
- I advised patients on spectacle and sunglass options according on their prescription, style, and budget.
Pharmacy Assistant
Shabana
Birmingham, West Midlands
08.2022 - 08.2022
- Identified high-demand and out-of-stock items for replenishment.
- Maintained confidential patient records in line with data protection laws.
- By managing my time i was able to minimise patient waiting times by prioritising the patients needs and multi-tasking.
- Diligently administered safe and correct transfer of dispensed products to necessary patients.
- Working alongside pharmacy employees with drug preparation and processing orders.
- Developed effective communication skills by answering phone calls and providing customers updates regarding order progress, store hours, and pharmaceutical procedures.
- Assisted with dispensing tasks during peak hours to help improve the pharmacy's efficiency.
- Before delivering medication, I confirmed the patient's information, which minimised prescription errors.
- I ensured that I delivered high-quality, courteous services, which included offering knowledgeable healthcare information and service.
Education
GCSEs -
Washwood Heath Academy
Birmingham 09.2016 - 06.2021
BTEC - Health and Social Care Extended Diploma (RQF 2016)
Bordesley Green Girls' School & Sixth Form
Birmingham 09.2021 - 06.2023
Skills
- Customer Service
- Effective Communication and Active Listening
- Leadership
- Analytical and problem solving
- Time Management
Languages
Urdu
Fluent
Timeline
Optical Assistant
Mazen
09.2022 - Current
Pharmacy Assistant
Shabana
08.2022 - 08.2022
BTEC - Health and Social Care Extended Diploma (RQF 2016)
Bordesley Green Girls' School & Sixth Form
09.2021 - 06.2023
GCSEs -
Washwood Heath Academy
09.2016 - 06.2021
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