Hajra Banglawala
Blackburn
Summary
Organised and customer focused professional with experience in B2B wholesale administration and retail management. Skilled in building strong relationships, coordinating multiple priorities, and delivering excellent customer service in fast paced environment. Experienced in managing customer accounts, handling administrative processes, supporting day to day operations, and working collaboratively with managers and colleagues to achieve business objectives. A proactive and detail oriented individual with excellent communication and organisational skills eager to bring a people focused approach in your organisation.
Overview
2027
2027
years of professional experience
Work history
Business development assistant
Booths Supermarket
Longridge, Lancashire
2024.10 - Current
- Managing wholesale customer accounts.
- Processing customer orders accurately and efficiently.
- Responding to customer enquiries via phone and email.
- Managing stock availability and advising customers on lead teams.
- Liaising with internal departments and suppliers.
- Maintaining strong relationships with trade customers.
Using Excel to manage spreadsheets and reports.
- Resolving customer issues promptly and professionally.
- Ensuring data is entered accurately into internal systems.
- Managing multiple priorities in a fast paced office environment.
Assistant manager
Dunelm
Blackburn, Blackburn with Darwen
2023.07 - 2024.08
- Supporting the store manager with day-to-day operations.
- Planning staff rotas and allocating tasks effectively.
- Assisting with recruitment, onboarding and training new colleagues.
- Working collaboratively with other departments to ensure smooth store operations.
- Monitoring store performance and identifying opportunities to improve results.
- Delivering excellent customer service and resolving customer queries or complaints.
Bakery shop assistant
Cakebox
Blackburn, Blackburn with Darwen
Crew team member
McDonald's
Blackburn, Blackburn with Darwen
Education
Ba Hons Business Management
Blackburn, Blackburn with Darwen 09/2021 - 07/2024
Skills
- Customer relationship management
- Communication (written and verbal)
- Organisation and time management
- Customer service excellence
- Microsoft office (Excel, Word, Outlook)
- Multitasking and prioritisation
- Record keeping and data accuracy
- Working in a fast-paced environment
- Administrative support
- Relationship building
- Attention to detail
- Problem solving
- Team leadership
Timeline
Business development assistant
Booths Supermarket
2024.10 - Current
Assistant manager
Dunelm
2023.07 - 2024.08
Ba Hons Business Management
09/2021 - 07/2024
Bakery shop assistant
Cakebox
Crew team member
McDonald's