Hajnalka Balogh
Watford,Hertfordshire
Summary
Service adviser and retail assistant with extensive experience delivering exceptional service in high-volume call center and in-person settings. Proven ability to provide clear technical advice while maintaining strong interpersonal relationships. Demonstrates composure and productivity under pressure, consistently meeting key performance indicators.
Overview
4
4
years of professional experience
Work history
Service advisor
Palmers - Peugeot/Citroen - MATERNITY LEAVE
Watford, Hertfordshire
2024.04 - Current
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Coordinated service appointments and managed customer communication throughout service process.
- Handled customer inquiries and resolved concerns to enhance overall satisfaction and experience.
- Implemented follow-up procedures to ensure customer understanding of service completed and future needs.
Retail assistant
Primark
Watford, Hertfordshire
2023.04 - 2024.01
- Assisted customers in selecting products and provided exceptional service.
- Stocked shelves efficiently and ensured products were displayed according to guidelines.
- Processed transactions accurately using point-of-sale systems and maintained cash register.
- Collaborated with team members to maintain a clean and organised store environment.
Recruitment consultant
First Home Improvements
Watford, Hertfordshire
2022.05 - 2023.04
- Conducted candidate sourcing through various platforms to build a diverse talent pool.
- Screened resumes and applications to identify qualified candidates for open positions.
- Participated in recruitment events to promote company and attract potential candidates.
- Identified potential candidates for client requirements through active sourcing methods.
- Developed robust recruitment processes for high-performing operational teams.
Warehouse operator
Gist International
Hemel Hempstead, Hertfordshire
2022.02 - 2022.05
- Supported loading and unloading of delivery vehicles to facilitate timely dispatch of products.
- Unpacked and sorted incoming shipments efficiently to maintain organisation in work area.
- Categorised and positioned item in specified sections
- Supported stocktaking activities, contributing to accurate inventory records and minimising discrepancies.
Education
Diploma of Higher Education - Media Make up
Hugh Baird College
Bootle 2021.02 -
Skills
- Complaint resolution
- Database management
- Technical support
- Reception management
- Inventory management awareness
- Returns and exchanges procedure
- Promotions and discounts execution
Languages
Hungarian
Native
English
Fluent
Timeline
Service advisor
Palmers - Peugeot/Citroen - MATERNITY LEAVE
2024.04 - Current
Retail assistant
Primark
2023.04 - 2024.01
Recruitment consultant
First Home Improvements
2022.05 - 2023.04
Warehouse operator
Gist International
2022.02 - 2022.05
Diploma of Higher Education - Media Make up
Hugh Baird College
2021.02 -